Gallagher Customer Service Representative (CSR) interview questions
based on 36 ratings - Updated Feb 15, 2026
Easyinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
16%
Employee referral
Employee referral
16%
In person
In person
12%
Recruiter
Recruiter
Interview search
36 interviews
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Gallagher interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Gallagher with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
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I interviewed at Gallagher (Llantrisant, Rhondda Cynon Taff, Wales)
Interview
Competency test online followed by in person interview, it was an easy test and interview was running quite late but was ok. Felt formal but casual at the same time, would have liked to have been on time
Recruiter only 15 min, 1 panel interview, 45 min, received offer next day, very casual- no STAR method questions. Hiring managers were very personable, and I didn't feel awkward at all. Conversations flowed.
Condescending to even qualified candidates. Questioned the authenticity of my experience and gave no opportunity to follow up with proof or go into any further detail. Clearly didn't want to hire, I assume they were doing interviews out of obligation before moving someone internally.
Interview questions [1]
Question 1
Various open ended questions, seem to be a set up for using STAR system