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      Gainsight

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      Gainsight interviewsGainsight Manager, Customer Success interviewsGainsight interview


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      Manager, Customer Success Interview

      Apr 5, 2019
      Anonymous interview candidate
      Los Angeles, CA

      Other Manager, Customer Success interview reviews for Gainsight

      Customer Success Manager Interview

      Jul 8, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Gainsight (Los Angeles, CA) in Feb 2019

      Interview

      Seriously, the WORST interview process ever. I applied for the Customer Success Manager Internship position and was invited for an interview like 2 months ago. Had multiple interview rounds and they would always come back with something like .. oh, you have one more round to complete. I had 7 rounds of interviews in total with no clarity whether they want me or not. You can tell that the Principal who is involved in the hiring is pretty new to the company and an incapable person when it comes to dealing with people. How can you deal with your clients and provide the kind of customer service you boast off when you cannot even be genuine to your own people? After 2 months of multiple interview rounds, where I had to make decks and work on a comprehensive case study, they called me to tell me that they have put the internship position on hold due to budget constraints. I mean, seriously! You could not evaluate that before? You are selling a solution that is going to help your clients plan better and you internally cannot plan these things? What a dumb thing to come up with. If you hired someone else, that is alright. Be open about it and tell me I have been rejected. Don't tell me that you have put this position on hold due to budget constraints and would consider my profile if anything else comes up. Pathetic!

      Interview questions [1]

      Question 1

      Give me an example of how you worked cross-functionally.
      Answer question
      10

      Application

      I applied online. The process took 4 weeks. I interviewed at Gainsight in Apr 2022

      Interview

      The interview timeline is pretty standard from start to finish. Took about a month to complete. From recruiter interview to, hiring manager interview, EBR, CCAT test and interview with an executive

      Interview questions [1]

      Question 1

      A lot of questions during my EBR just digging into my process and technique. What my experience was like, and if I ever presented to C-level suite executives.
      Answer question
      1
      avatar
      Gainsight response
      3y
      Thank you for sharing your experience! Also looks like you joined us, so thank you for including Gainsight in your career journey!

      Customer Success Manager Interview

      Dec 17, 2021
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Gainsight (London, England) in Oct 2021

      Interview

      The interview process here was nothing short of a wonderful experience that left me wanting to work at Gainsight even more. Every interaction I had with employees, from recruiters to the CS team, showed me a glimpse of the amazing humans that work in the company. They were always super transparent and, although this time around it didn't pan out, I would apply again in the future.

      Interview questions [1]

      Question 1

      How do you prioritize your base?
      Answer question
      avatar
      Gainsight response
      3y
      Thank you for sharing your experience, we appreciate your insight. We are honored that you have considered us for your career journey in the past, and are extremely excited that you would consider us for your career journey in the future!

      Customer Success Manager Interview

      Oct 14, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gainsight in Aug 2021

      Interview

      1. HR Recruiter (30 min call to go over background and resume) 2. Hiring Manager (30-45 min zoom interview with behavioral questions but she was very nice and made it as conversational as possible) 3. Standardized test. (50 math, logic, and vocabulary questions in 15 minutes)

      Interview questions [1]

      Question 1

      Both interview were very easy, a couple of behavioral questions but nothing that was a surprise. After hiring manager, I was told to take a standardized test which in my opinion is BS given that those are known to be biased against minorities (I belong to a minority group). After the test, I never heard back from the HR recruiter. Note to recruiters: PLEASE TELL US IF WE ARE NOT MOVING ON IN THE INTERVIEW PROCESS!!!
      Answer question
      3
      avatar
      Gainsight response
      4y
      Thank you for bringing your experience to our attention. We appreciate all candidates’ interest in Gainsight and it is our goal to provide a timely status to all applicants and interviewees. I apologize as it appears your follow-up was missed, unfortunately, we did have a transition on our Talent Acquisition team. We have added more teammates to the Talent Acquisition team to reduce the likelihood of your experience in the future. Sr Director, Talent Acquisition