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      Customer Service Representative Interview

      Aug 11, 2023
      Anonymous interview candidate
      Pasig City
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Foundever (Pasig City) in Aug 2023

      Interview

      Virtual process. I sent my application via FB. A link for the assessment was sent to me. After completing, they emailed the result. I passed, and they called me via phone for screening (Background check/Experience) They sent me a zoom link to join, for screening again, they ask the same questions. If you're good, they will send you to the final interview. On my case, I was not able to go to the final interview. They said they will send the link, then they called me on the phone to ask if I can go onsite the next day for final interview, since that's what the Hiring manager wants, (they know I'm staying at the province. and they are doing a virtual recruitments-smh) I said I can't since it will take 4-5 hours. So I think they decided not to proceed endorse me to the final interview. I heard the person who screened me says "hello sir can you hear me." Like she's in a rush. she though our zoom meeting has already ended. I wish they have just been straightforward about it. Then they said, they will endorse me to another account that can do virtual interview. Okay, so they transferred me to a sales account, another recruiter assisted me and gave me some details, thankfully. They ask my work experience again, then said I will hear back from them. After a day, another call, saying the minimum requirement was not met. So they will have to endorse me to another sales account. They sent the link but I didn't attend the interview cause I don't feel like it's for me. So I just had to tell them that I can't attend. The next day a difference person called me, and said they can see I have been endorse to a sales account, I said yes but I didn't attend, they said it's still ongoing, so I said, I think sales is not for me, then she offered me another account and asked if I'm available tonight for the final interview. But I was not interviewed cause they gave incorrect time for interview. She said I can join until 12mn so I joined before 11pm. Then a guy asked why I just joined and said it's too late for me to join. I said what happened and they said, i can just join the next day, they have schedules. By the way, they said they have mock call prep, mock call, and then final interview. But seems they are not aligned on the process. Until now they are spamming us (yes us, they ae sending in multiple emails) emails and even my sms. Encouraging us to continue our application and that we are qualified for final interview. I already emailed one recruiter to stop sending me emails. But it is still continuous.

      Interview questions [1]

      Question 1

      Your fiend would like to know that band of your hand cream. How can you describe it without sounding like you are selling it.
      Answer question
      3

      Other Customer Service Representative interview reviews for Foundever

      Customer Service Representative (CSR) Interview

      Mar 30, 2026
      Anonymous employee
      Belgrade, Central Serbia
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)

      Interview

      I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.

      Interview questions [1]

      Question 1

      Role play, CSR and a client.
      Answer question

      Customer Service Representative Interview

      Mar 19, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Foundever

      Interview

      Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.

      Interview questions [1]

      Question 1

      What is my customer service experience
      Answer question

      Customer Service Representatives Interview

      Mar 9, 2026
      Anonymous interview candidate
      Indianapolis, IN
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026

      Interview

      Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled. Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show. I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.