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      Technical Support Representative Interview

      Oct 14, 2022
      Anonymous interview candidate
      Toronto, ON
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Foundever (Toronto, ON) in Oct 2022

      Interview

      Online interview run by HireVue. Starts with 5 questions that you answer using your mic and a webcam. No human present on the other side and no interruptions for questions etc. You get 3 minutes to answer each question. There are practice questions you can do if you want to. Practice questions bore no resemblance to the actual questions. After the webcam stage is complete you get two questions where you supply written answers. Very easy to complete. The third stage is a series on 3 'games'. You are presented with a series of letters and/or numbers and you have to click on a pad to recreate what you were presented with in the correct order. Be careful...at first all the letters and/or numbers will be presented fairly quickly but after a couple of goes round they will show a letter or number and there'll be a longer oause between the first and the second. WAIT until the letters/numbers change to dots before clicking on the keypad or you'll fail that exercise. I know I did (fail). Second game is basically matching up shapes with various triangles or squares inside. Some rotate to make identifying the ones that are the same a little harder. Simple enough if you pay attention. The final game is a simulated chat exercise where an irate customer complains about some poor service and you have to choose from 3 answers which one you would use in that situation. Again not too difficult. Overall not the daunting process you might think and they are super quick to get bck to you with your results.

      Interview questions [1]

      Question 1

      Tell me about a situation when you had to adapt to a big change at work or school. Please describe the situation, how you adapted to the change, and the outcome.
      1 Answer
      3

      Other Technical Support Representative interview reviews for Foundever

      Technical Support Representative Interview

      Feb 26, 2026
      Anonymous employee
      San Miguel, Tarlac
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Foundever (San Miguel, Tarlac)

      Interview

      Good morning. The interview was great. Interviewer was extremely helpful and appreciated. It was a good experience and helped me to be a better employee. The company has provided great information and communication to the applicants. Making sure all calibrated. Easy to follow directions and good communication.

      Interview questions [1]

      Question 1

      How do you see yourself 5 years from now?
      Answer question

      Technical Support Representative Interview

      Jan 29, 2025
      Anonymous employee
      Cebu City
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Foundever (Cebu City)

      Interview

      Assessment, initial and final interview was done in one day process. It’s quite challenging especially if you are a beginner. However, it was worth it once you got hired and everything comes in your way

      Interview questions [1]

      Question 1

      How do you work as team player?
      Answer question
      1

      Technical Support Representative Interview

      Apr 26, 2024
      Anonymous employee
      Sumter, SC
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Foundever (Sumter, SC)

      Interview

      Interview process was easy and quick once you do the interview they usually in a day or two send you your offer letter & then send over some information briefly explaining the job

      Interview questions [1]

      Question 1

      Explain a time where you had to help or perform an act of customer service
      Answer question