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      Foundever

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      Customer Service Agent Interview

      Jan 8, 2022
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Foundever (Toronto, ON) in Jan 2021

      Interview

      It was all very unprofessional. I had multiple HR people from Sitel contact me to go further after I sent in an application, and I told them I didn't want to proceed because I didn't have the necessary tech (I have a Mac computer). HR assured me that Sitel has a provider who provides computers so I decided to attend the interview. Once I finally did, I was interviewed by the same HR person and had to sit through over an hour of videos, video recordings, and behavioral questions. This was all done digitally with my only interaction with HR being through a chat. Once I finally got to talk to the actual person, I told her what she had told me—that I was told I would be given a Windows device for the position but I didn't currently have one. The HR person then proceeded to ghost me IN THE CHAT and then ended the whole interview without a single word! I'm honestly shocked at the unprofessional, the lack of accountability, and the fact that this company so blatantly wasted my time not once, but twice. Dear HR, If Sitel doesn't actually provide computers then don't lie to applicants to get them in the door! And if a Windows computer is a necessity for this position then why are you personally reaching out to Mac users and wasting their time?

      Interview questions [1]

      Question 1

      What do you know about Sitel?
      1 Answer

      Other Customer Service Agent interview reviews for Foundever

      Customer Service Agent Interview

      May 9, 2026
      Anonymous interview candidate
      Bogotá, Bogota
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Foundever (Bogotá, Bogota)

      Interview

      Fue muy Rápido era cuando se llamaba sitel fue una llamada de 10 minutos, corta y concisa amable la entrevistadora fue un proceso muy rápido y ameno. Total transparencia en todo

      Customer Service Agent Interview

      Dec 5, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Foundever

      Interview

      The telephone conversation was casual and discussed the role and my suitability. I was asked about my general experience and then some scenario based questions that might occur in job

      Interview questions [1]

      Question 1

      An example of working with a challenging colleague
      Answer question

      Customer Service Agent Interview

      Oct 23, 2025
      Anonymous employee
      Fort Mill, SC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Foundever (Fort Mill, SC)

      Interview

      They request a speed test and then schedule you for a phone interview. The questions were very simple and they send you the offer letter after the interview. The recruiter also asked what weekend you’d like off and what 12hr schedule you’d like. For example I selected 9am-9pm and they give you a schedule in that time frame. The other day day off will be random/floating. All campaigns are different. This one is for Capital One

      Interview questions [2]

      Question 1

      Describe a time when you went above and beyond for a customer.
      Answer question

      Question 2

      Describe a time when you had a difficult customer and explain how you handled the situation.
      Answer question