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      FedEx Office

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      Customer Service Coordinator Interview

      Feb 26, 2013
      Anonymous employee
      Southlake, TX
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at FedEx Office (Southlake, TX) in Apr 2010

      Interview

      Interview process was very easy and the questions they ask were very easy. I was interview by the store manager first which was very easy it appeared to me that he wasn't really into interviewing me. He asked couple questions and told me that he will call me later that day to schedule another interview with DM. I had another interview with the DM couple days later that interview was a real interview. He asked me total of 10 questions from the list he had. After he was done he told me the store manager will call me sometime later and will let me know the decision. Next day the store manager call me and ask me to come to get my offer latter and drug test paper work. The pay rate is already set which start at $11 and hour and max out at $14 an hour for the position. At the time I needed a job really bad so I accepted it. which is kind of odd because other employers has told me in the past that I was high risk.. However, FedEx office didn't care much.

      Interview questions [1]

      Question 1

      There were no out of ordinary question.
      Answer question

      Other Customer Service Coordinator interview reviews for FedEx Office

      Customer Service Coordinator Interview

      May 17, 2022
      Anonymous employee
      San Diego, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at FedEx Office (San Diego, CA) in Mar 2018

      Interview

      I first submitted my resume online and was called in for an in-person interview. The interview was conducted by the branch manager and took about 30 mins. I was asked behavioral and performance-based questions. It helped that I had previous retail and admin experience because the job blended retail, production, and admin responsibilities. Once hired, I had to undergo web-based diversity, safety, and customer service training, but I was able to complete it using a computer in our storage room/back office. FYI, said training is super cringe, long and boring, but other than that I had cool coworkers and enjoyed working there.

      Interview questions [1]

      Question 1

      Tell me about a difficult customer situation and how you handled it / describe a time when you provided high-quality customer service in a challenging situation.
      1 Answer

      Customer Service Coordinator Interview

      Apr 15, 2012
      Anonymous employee
      Miami, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at FedEx Office (Miami, FL) in Apr 2012

      Interview

      It was simple situational questions, what would you do if this or that. You should also say you are willing to learn and achieve the best outcome for the company

      Interview questions [1]

      Question 1

      what would you do if a customer was rude
      Answer question

      Customer Service Coordinator Interview

      Mar 26, 2011
      Anonymous employee
      Lincoln, NE
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 3 days. I interviewed at FedEx Office (Lincoln, NE) in Dec 2010

      Interview

      Very friendly interview

      Interview questions [2]

      Question 1

      What do you know about what we do here?
      Answer question

      Question 2

      Why did you quit your last job
      Answer question