I applied online. I interviewed at FareHarbor (Denver, CO)
Interview
Fareharbor recruiting team reached out about the submitted resume to further discuss the opportunity, my qualifications, and the company. After this conversation, another interview was scheduled with additional members of the tech support management team via video chat, and they were a pleasure to interview with. The process was transparent, quick, and efficient! Onboarding process is super welcoming as well and I am very happy with everything to date.
Interview questions [1]
Question 1
How to handle a frustrated customer that is calling in regarding an issue with using the software?
I applied online. I interviewed at FareHarbor (Denver, CO) in Jan 2023
Interview
Applied through LinkedIn, spoke with 1 person over the phone. Then met with a team of 6 people for a video chat. After that I waited for the round of interviews to finish and I was contacted about how to move forward.
Interview questions [1]
Question 1
What about FareHarbor caught your eye when applying?
I applied through an employee referral. The process took 2 weeks. I interviewed at FareHarbor (Denver, CO) in Jun 2022
Interview
Got a first 30min phone call with the recruiter. She explained the position, company culture, schedule and asked basic questions (tell me why you’re a good fit, experience with learning softwares ecc)
After 1 week I got a mail to schedule the second interview.
1h video call with the support team (4 people) everyone was friendly and open to answer my questions. I got multiple prospective from everyone.
I got the offer 2 day after.
Interview questions [1]
Question 1
Strength and one area where you need to improve.
How do you deal with feedback
Name a time when you received great customer service
What customer service means to you
Last time when you leaned how to use a software
I applied online. The process took 2 weeks. I interviewed at FareHarbor in Nov 2021
Interview
Phone call interview followed by a Zoom interview with a panel from multiple departments. The process was very open and I felt really comfortable discussing my skills and interest for a future at FareHarbor.
Interview questions [1]
Question 1
What are your previous experiences with technical support?
