I applied online. The process took 6 days. I interviewed at Eversource Energy (Manchester, NH) in Oct 2015
Interview
The interview process begins with a phone interview discussing work experience with my resume reviewed. If they are interested they required you to take two computer tests that could take about an hour to complete. The first test was a general computer knowledge test. If passed, moved to second test on phone listening skills, direction following, ability to move quickly through database system, and product knowledge. If passed, you are offered an in person interview with team manager and team supervisor on another day. This interview was very formal and had a very rigid atmosphere. I was informed each would be taking turns asking specific types of questions that would require me to answer in specific ways depending on the questions asked. My responses should include a personal experience, or if needed respond as if I was on a simulated call, or to respond with what my reaction would be to a certain situation. All the questions were difficult to quickly answer and they were looking for in-depth or detailed reasoning and explanations. In the end I was asked to quickly type a couple paragraphs about anything I wanted write, personal or professional, that related to a proud moment or event in my life. This tested my ability to quickly think when having to send email correspondence to a customer or interoffice employees. I was instructed to return to the manager's office when completed and they would escort me out, letting me know by the end of the week if they would offer me the position. This ended the interview process.
Interview questions [1]
Question 1
Describe a phone call conversation you had with a customer that escalated to a supervisor and what was the reason you could not complete the call on your own.
I interviewed at Eversource Energy (Manchester, NH)
Interview
Hands down the stupidest interview. Someone in another review described it best: "Like virtual speed dating." So it was like a main room with everyone, then you get sent into the one on one for a single question. Each question was a different person. They give you like 45 seconds to answer, but waste 20 seconds introducing themselves. Then back to the main room. Rinse and repeat for 10 questions. Got a canned rejection only HOURS after the interview. Complete waste of time.
Interview questions [1]
Question 1
Give an example of a time that you had a difficult customer and how you were able to resolve their issue.
I applied online. I interviewed at Eversource Energy (Manchester, NH)
Interview
Interview is done via Zoom. You are put into breakout rooms 10 different times, you have two mins to answer 1-2 questions. You should do your research on the company, as the questions that they ask are based on that.
I applied online. I interviewed at Eversource Energy (Windsor, CT)
Interview
The interview process was very easy, interviewed with several different person, easy interview questions but the background check process was a long wait. But after every process I was hired.