First interview with the recruiter, usually pretty easy as long as you can present yourself as being outgoing with lots of sales attitude. The 2nd interview they call it a "shadowing" where you head out to a branch and follow around the employees for like 2-3 hours before an interview with the manager of that branch. Same type of questions, but the key thing is to show your out going persona. Don't just sit in the lobby and be to yourself, you will most likely not be hired! Talk to the customers, engage in conversation with everybody.