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      Encore Global

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      Audiovisual Technician Interview

      Jul 1, 2017
      Anonymous interview candidate
      Saint Paul, MN

      Other Audiovisual Technician interview reviews for Encore Global

      Audiovisual Technician Interview

      Jul 28, 2021
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Encore Global (Saint Paul, MN) in Oct 2016

      Interview

      I first had to do an automated 'skype' interview, where I would be asked questions by the computer and I'd have to respond on video. I don't know how much they actually did with this preliminary interview, it seems like HR just wanted to make sure I wasn't completely braindead because neither the interview or my answers were referenced in the in-person interview. I got a call a few days later asking to schedule an interview. The actual interview was standard, asking me about my experience with AV equipment as well as situational questions about customer service. There was, however, a major red flag in that after all the main questions about my qualifications and personality, they asked me if I would be willing to take a part-time position knowing that I applied for the full-time position. I answered politely "I would much prefer the full-time position." Part-time wouldn't be such an issue if they hadn't asked for full-schedule availability on days, night and weekends. This means I could only work 20-25 hours (or less) but would likely be unable to hold another job due to the time demands. They responded, saying that part-timers get 'promoted' to full-time positions usually within a year or two as full-time positions open up. This told me that they never intended to hire me for the full-time position, as their hiring practice appeared to be to hire a fleet of part-timers who could fill in the holes, and then promote them to full-timers later as an incentive. I found this dishonest and they should have mentioned on the application that full-time AV tech openings are for internal candidates only. A week later I get a PART-TIME offer for $13/hr (substantially below market). I retorted with a request for $15/hr given my two years of experience, to which they counter-offered $14. I accepted. A few hours later they called me to rescind their offer saying that they got 'push-back' from the boss and that they could only offer me $13.50. Who rescinds an offer after it's already made?!? Signs of disorganization, dishonesty and lack of respect for employees were rampant during the whole interview process. I'm glad I declined it.

      Interview questions [3]

      Question 1

      What experience do you have with video? Specifically switchers, screens or monitors?
      Answer question

      Question 2

      What's your background with rigging?
      Answer question

      Question 3

      Name a time a customer was angry, and you couldn't find a solution to their issue. What did you do to make sure they left happy?
      Answer question

      Application

      I interviewed at Encore Global

      Interview

      Video interview, followed by in person interview. Considered me for two different jobs and offered the junior. Contacted by two HR reps. These two did not coordinate until I said something.

      Interview questions [1]

      Question 1

      Asked about a time I handled a difficult customer
      1 Answer

      Audiovisual Technician Interview

      Jan 7, 2019
      Anonymous employee
      Lanham, MD
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Encore Global (Lanham, MD) in Dec 2018

      Interview

      The process was extremely seamless. Started with 2 virtual interviews that I could complete at my leisure. And the hiring managers are very responsive and update you regularly. The inperson interviews were scheduled shortly after the holidays.

      Interview questions [1]

      Question 1

      How important is customer service to you?
      Answer question

      Audiovisual Technician Interview

      Sep 6, 2017
      Anonymous interview candidate
      San Jose, CA
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Encore Global (San Jose, CA)

      Interview

      First I did an interview over the internet. It was automated, I read questions and then recorded my answers with the webcam. I was then contacted to come in and do an in person interview. The interviewer was nice and it felt smooth an unpressured.

      Interview questions [1]

      Question 1

      What was a time you went beyond what was expected of you on the job?
      Answer question