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      Eishtec

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      Technical Support Agent Interview

      May 17, 2016
      Anonymous employee
      Wexford

      Other Technical Support Agent interview reviews for Eishtec

      Technical Support Agent Interview

      Jun 30, 2016
      Anonymous employee
      Tramore, Waterford
      Accepted offer
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Eishtec (Wexford)

      Interview

      The interviewer I had spent at least half the interview describing their own experience with the company, how much they liked it and how well the company treats its employees and how much management care. When I actually did the job I realised how much of a miss-sell of the company that was.

      Interview questions [5]

      Question 1

      Have you any experience with customer service?
      Answer question

      Question 2

      What 3 apps do you use most on your phone?
      Answer question

      Question 3

      Tell me about a time you had a difficult customer and how you handled it.
      Answer question

      Question 4

      Have you ever had any problems with your phone? If yes, how did you solve it?
      Answer question

      Question 5

      What kind of phone do you have? Would you recommend it? Why/why not?
      Answer question
      6
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 days. I interviewed at Eishtec (Tramore, Waterford)

      Interview

      I had 2 interviews, interviewed by 2 different people. Both interviews lasted about 20 mins. I had 2 females interview me, both were friendly and made me feel at ease, asked me about my previous experiences and standard interview questions also regarding the position and about customer service skills

      Interview questions [1]

      Question 1

      How would you handle a stressful situation?
      Answer question

      Technical Support Agent Interview

      Jun 1, 2019
      Anonymous employee
      Wexford
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Eishtec (Wexford) in Sep 2015

      Interview

      Application is online. Shortly after I applied, I received a phone call. This is a short interview and at the end asked me about my availability for the next interview stage. Next interview is a one to one with a HR rep, and the next round of interview was a one to one with a Team Leader. Two one to one interviews seemed excessive for the job.

      Interview questions [2]

      Question 1

      What are your weaknesses?
      Answer question

      Question 2

      How would you deal with an irate customer?
      Answer question