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      Customer Service Representative Interview

      Dec 2, 2024
      Anonymous interview candidate
      Halifax, NS
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at EastLink (Halifax, NS) in Nov 2024

      Interview

      Pre Recorded Video Interview. We can do at our convenience. They gave 48 hours of time. You will have 2 attempts to answer each question. Basically, they send you a link to the Vidcruiter platform, and you just follow the steps. You can do the interview whenever you want before the deadline to submit, and you can (I think) do it in multiple sessions. You can do a test video (you're asked to just record yourself talking about your favorite hobby or last vacation or whatever) so you can get comfortable with it, and check your mic and lighting. When I did mine, the questions were provided one a time, and NOT all at once, like in a "live" interviews. You get the question, have maybe 10 minutes to prepare an answer, then you record it, and move on to the next Q. It's not like live interviews where you get all the questions and have 30 minutes or so to prepare. It's actually somewhat similar to panel interviews in that there is no interaction. Just as an assessment board won't (and can't) prompt you for more information or redirect you, the video interview just records whatever you say. So...all the same tips for live interviews apply for video ones, as well. Structure your answers. Speak to the question directly. If the question has sub elements, be sure to speak to all parts of the question (What did you learn? What would you do differently? etc.) Keep your response focused on yourself. Provide adequate context, but not too much extraneous detail. If you're presented with a hypothetical situation, explain how YOU would navigate that specific situation.

      Interview questions [1]

      Question 1

      How comfortable are you working with 2 desktops?
      Answer question

      Other Customer Service Representative interview reviews for EastLink

      Customer Service Representative (CSR) Interview

      Sep 7, 2024
      Anonymous employee
      Halifax, NS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at EastLink (Halifax, NS)

      Interview

      It was very smooth process, there was video interview that you need to upload and once you clear that, there will be interviews with manager and then offer. Hr round was very easy … just couple of questions and then you are good

      Interview questions [1]

      Question 1

      How do you handle aggressive customers
      Answer question

      Customer Service Representative Interview

      Dec 28, 2023
      Anonymous interview candidate
      Halifax, NS
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at EastLink (Halifax, NS)

      Interview

      The online pre recording interview consists of 6 or 7 questions. You have 2 attempts to record your answers. Each problem will have two minutes to answer. The interview is not that difficult.

      Interview questions [1]

      Question 1

      How to deal with a difficult customer
      Answer question