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      Duke Energy

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      Customer Service Specialist Interview

      Oct 15, 2017
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Duke Energy (Charlotte, NC) in Oct 2017

      Interview

      asked what did i know about duke? then ask regular interview questions and took notes as i spoke. maybe about 9 questions nothing too hard. then told me about the company and position, and asked if i had questions. i put no offer because i just interviewed a couple days ago and was told i’d hear something in two weeks. pretty good interview so i’m confident that i got the position.

      Interview questions [1]

      Question 1

      name a time when you witness someone do something wrongfully and what did you do.
      Answer question

      Other Customer Service Specialist interview reviews for Duke Energy

      Customer Service Specialist Interview

      Jul 28, 2022
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Duke Energy (Charlotte, NC) in Mar 2021

      Interview

      Submit resume, take online test, if pass and your selected, will receive phone interview. After phone interview, if selected will receive offer letter. If accept offer, must submit background and drug test information.

      Interview questions [1]

      Question 1

      Basic Star method questions. Your given a situation and asked how you would respond.
      Answer question

      Customer Service Specialist Interview

      Nov 28, 2022
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Duke Energy (Charlotte, NC) in Apr 2018

      Interview

      It was nice. They asked me a few questions about my experience with taking calls. They offered me a few options for the shifts available, once I got the job. Everyone was nice and inviting.

      Interview questions [1]

      Question 1

      Do you have experience with Average Handle Time?
      1 Answer