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      Desktop Support Technician Interview

      Jun 2, 2022
      Anonymous interview candidate
      Roseburg, OR
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Douglas County (Roseburg, OR) in May 2022

      Interview

      I had two interviews, both were hijacked in order to press me into a part time opening in networking. The first interview was openly interrupted by the network rep. despite my stating my preference for fulltime work. At the second interview, which I was not told was in review for the network position, I was told that I was not being hired in order "slack off" and get away with things at work. This was the director's response to my preference for full time employment at a lower responsibility position, rather than part time, no benefits work at the higher responsibility position. The written test asked how I would rollout 300 new computers in a production environment in ninety days. I implemented the fastest rollout ever at my previous employer and it is only possible with strict use of network storage by the users. The fastest I ever got was two per day with user interaction. A 90 day rollout is greater than 3 per day not accounting for the most important part, of creating a stable, functional, and up to date base image. The business is clearly not running well and aims to compensate by hiring a midlevel network administrator who is willing to work part time and a desktop support person that is a one man army. Why the existing team is not willing to participate in these projects is beyond me, but any new hire is clearly on the losing end of a full stakes game of hot potato. Both projects are clear indicators of negligence in the arena of hardware upgrades.

      Interview questions [1]

      Question 1

      Upgrade 300 machines in a 700 machine network with zero assistance in 90 days. This is possible in a lab scenario or an empty call center, but it's really aggressive for a live system with active users and a team of one.
      1 Answer