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      Cypress HCM

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      Senior Customer Success Manager Interview

      Aug 1, 2025
      Anonymous interview candidate
      Houston, TX
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Cypress HCM (Houston, TX) in Aug 2025

      Interview

      I was contacted out of the blue by a recruiter from Cypress HCM about a contract role at Adobe. The recruiter reached out with urgency, pushing for a same-day conversation, sending repeated messages, and requesting my resume and phone number immediately. I rearranged my work schedule to accommodate — only for the recruiter to no-show the meeting with zero explanation. No follow-up. No courtesy. Just silence. — The moment I mentioned a potential Glassdoor review, I suddenly received a message claiming her computer “randomly updated” during our call window. And just like that, she had time again. That’s not professionalism — it’s damage control. Let’s not pretend otherwise. — This felt like a textbook case of performance scheduling — when recruiters fill up their calendars and book calls they never intend to take, just to hit quotas and make it look like they’re working. And I’m not the only one who noticed this. Several other Glassdoor reviews mention similar patterns of being contacted with urgency, pushed into fast interviews, and then ghosted or brushed off. There’s clearly a playbook here — and it has nothing to do with actually hiring people. — To make matters worse, all of this came under the pretense of representing Adobe. But Cypress HCM is a staffing agency — not Adobe. And misrepresenting access or authority over high-profile roles is more than unprofessional — it’s misleading. — If this is how you treat candidates you pursue, I can only imagine how you treat those who apply directly. Based on my experience, it seems you’re more concerned with hitting metrics than building relationships — or honoring anyone’s time. — I showed up professionally. You didn’t. And that tells me everything I need to know. — Good luck with your reputation. You’ll need it.
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