Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Crossover for Work

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Crossover for Work reviews | Crossover for Work jobs | Crossover for Work salaries | Crossover for Work benefits
      Crossover for Work interviewsCrossover for Work L1 Customer Support Agent interviewsCrossover for Work interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      L1 Customer Support Agent Interview

      Jan 14, 2021
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Crossover for Work (New York, NY) in Nov 2020

      Interview

      Wow. There's a lot of salt out here in these interview reviews. Most of the people leaving a negative review are doing so because they failed the CCAT. It's like they didn't read that Crossover only hires top talent. But, I guess that's why they fail answering general aptitude questions. That said, the intitial hurdle to jump over, the CCAT, is a little difficult. I'm very sharp and I had a little trouble with it. I didn't answer all the questions, but I still placed in the top 93%. This is the stage where most of the people are cut. You just gotta have the juice, yo. After that, it wasn't all that difficult. I had to install some software and answer questions about how I did it. Some of the questions were about the difficult parts where knowledge is needed to overcome obstacles. Once that part is done, you have to pass an English speaking test. It was super easy. And then you are given some tickets from customers who are experiencing issues with the software you previously installed and you have to submit a reply to them. If you pass allllll those tests, and you do well, you get a face-to-face interview. The face-to-face was pleasant and it was more like a chat to make sure all the expectations are in order and that everything will be a good fit. I'm now a month into their training program after having been hired and I can say that I am glad that I followed through with applying. This is an awesome job if you are living in a poor part of the world.

      Interview questions [1]

      Question 1

      I'm not helping you cheat.
      1 Answer
      11

      Other L1 Customer Support Agent interview reviews for Crossover for Work

      L1 Customer Support Agent Interview

      Sep 21, 2021
      Anonymous employee
      Nairobi
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Crossover for Work (Nairobi) in Sep 2021

      Interview

      I passed everything and had 47 in CCAT, 100% in everything. Passed their one on one interview! offered me a job that I accepted. I was asked to take another CCAT called proctored CCAT and I was told it's the same. I found out that they are entirely different. IF YOU ARE IN THE PROCESS OF APPLYING FOR JOB HERE, PREPARE FOR A DIFFERENT PCAT!

      Interview questions [1]

      Question 1

      Briefly, tell me about yourself?
      Answer question
      3

      L1 Customer Support Agent Interview

      Mar 20, 2021
      Anonymous interview candidate
      Nairobi
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Crossover for Work (Nairobi) in Mar 2021

      Interview

      The interview process includes a difficult psychometric test with 50 questions that you must answer in 15 minutes, quite a tall order. Preparation, and deep preparation is key if one wants to pass
      1

      Top companies for "Compensation and Benefits" near you

      avatar
      cyberThink
      3.5★Compensation and benefits

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.