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      Crossover for Work

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      Lvl I Customer Support Agent Interview

      May 14, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Crossover for Work

      Interview

      After passing 5 different pre-interview assessments, including a Cognitive Aptitude Test, a language test (audio recording), two multiple choice tests and a free response test where I had to respond to 5 customer emails, I received an invite to schedule an interview with a Hiring Manager. The interview was only 15 minutes long. The interviewer wasted no time on pleasantries and went straight to discussing my responses to the test emails, asking me what assumptions I had made and why. Next, I was asked how I'd handle an upset customer on the phone. Lastly, he was kind enough to answer in detail my questions about the role and the company. 2 business days later, I was asked to schedule a 2nd interview, this time with an SVP. This guy himself was new to Crossover and he was not nearly as stiff as the first one. He asked me a couple technical question, inquired a bit about my past work experiences and ended the interview on a light-hearted note. Two days later I received an offer to join

      Interview questions [6]

      Question 1

      Describe what you know of relational databases and SQL
      2 Answers

      Question 2

      If an upset customer calls in with a serious issue you can't solve yourself, how would you handle it?
      2 Answers

      Question 3

      If a customer complains that they're not able to access a website, what troubleshooting steps would you take?
      2 Answers

      Question 4

      Describe how you automated a repetitive task in your past role
      2 Answers

      Question 5

      Describe a time you learned a new skill on your own
      2 Answers

      Question 6

      Describe a time you handled a difficult customer
      1 Answer
      1