I experienced a complete disregard for the candidate's time and effort when I interviewed with Credit Genie. They had insisted I travel to PA from NYC to meet the team for the onsite interview. After taking the day off and traveling 2 hours to PA, the recruiter wasn't even in the office to greet me (which was shown in the interview schedule). Turns out half the team wasn't even in the office because they didn't communicate amongst themselves. So I ended up traveling to PA to have half my interviewers call in. The CEO then asks to meet with me ad hoc and spends an hour talking about himself and his company and then starts asking me a bunch of questions about my previous company which was a competitor. It felt weird to me but unfortunately I did not say anything at the time. I then follow up a week after for an update and never got one. I followed up again 2 weeks after and still never got one. In addition, I had to send multiple follow ups to get reimbursed for my trip to PA and finally ended up getting reimbursed a month after. Never got a response back on my interview though after I traveled to PA from NYC for a 5 hour onsite. The most inconsiderate, disingenuous company I've ever interviewed with. Please don't waste your time here.
Interview questions [1]
Question 1
How did your previous company maintain such low loss rates?
What percentage of your previous company's users were direct deposit users?
The interview process was lengthy and consisted of approximately 6–7 rounds, including a recruiter screening and multiple interviews with team members and leadership. The early stages focused on background, experience, and general fit, while later interviews included behavioral, situational, and more abstract questions around personal motivation and values.
While the team was professional, the overall process felt excessive for what is essentially a customer support-focused role. It was surprising to go through 6–7 interviews only to be denied at the final stage—especially when several earlier interviews were described as going very well and did not require any additional feedback or improvement.
Additionally, the final feedback provided was high-level and somewhat disconnected from the earlier stages of the process, which made it difficult to understand what specifically could have been done differently.
Overall, candidates should be prepared for a very thorough and time-intensive process, including both standard interview questions and more philosophical discussions.
I applied through university. I interviewed at Credit Genie (Pittsburgh, PA) in May 2025
Interview
Fairly quick, but thorough custom coding. Pair programming with strong questioning and real checks.
multiple rounds and engineers. I liked the interview, everyone was very nice, but seriously checking my ability.
Interview questions [1]
Question 1
personal experience and how I will solve the problem