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      Customer Success Manager Interview

      Jan 9, 2025
      Anonymous interview candidate
      Boston, MA

      Other Customer Success Manager interview reviews for Creatio

      Customer Success Manager Interview

      Nov 28, 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Creatio in Oct 2025

      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Creatio (Boston, MA)

      Interview

      Straightforward process - 3 rounds. One with hiring manager, one with director level members, and a demo with feedback. Did not make it to further rounds, but was standard to other CSM interviews.

      Interview questions [1]

      Question 1

      Be prepared to talk about your experiences in managing difficult customer situations and how you resolved them. Identify the situation, task, action taken, and the result.
      Answer question
      2

      Interview

      There were three to four stages altogether. The first one is the one with the recruiter, the second one with the hiring manager, then there is an assessment, and then you present that. I made it to the assessment. But the assessment and the role itself didn't make quite sense together. I believe it wasn't connected. There were instructions, but they just let you do things on your own. The people were nice, the only thing that isn't probably up to par, is the fact that if a candidate is sending a message, as a TA or recruiter, you need to respond, not just cancel calls and not even send good wishes to the candidates.

      Interview questions [1]

      Question 1

      Why would you like to change your new role?
      Answer question
      1

      Customer Success Manager Interview

      Mar 3, 2025
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at Creatio (London, England) in Apr 2024

      Interview

      Very weird process. They invited me to interview and it seems more like a fact finding mission in terms of numbers of my current organisation. I declined to answer these types of questions in an initial screening interview. Funnily enough I got an email back "I regret to inform you that due to changes in our organizational needs, the position for which you applied is no longer available."

      Interview questions [1]

      Question 1

      Current ARR ad number of customers managed.
      Answer question