I applied through a staffing agency. The process took 2 weeks. I interviewed at Cox Communications (Phoenix, AZ) in Nov 2014
Interview
One interview with potential on-the-floor supervisor. Though it seems that they are hiring through temp agencies. But, basically, you're just asked a series of situational questions. Then, they will ask why should we hire you and so on..Based of the answers an if you sound like a good fit then, most likely you'll be getting a call. One thing to keep in mind this department wants revenue revenue revenue.
Interview questions [1]
Question 1
Typical call center interview question. Past metrics, past experience, etc...
I applied online. I interviewed at Cox Communications in Jan 2021
Interview
Seamless process, much harder than your average interview from the plenty that I have experienced, they ask questions in a STAR format, which I do believe need some reviewing before you go straight into the interview.
Interview questions [1]
Question 1
The interview questions were based on the STAR method.
I applied online. The process took 2 weeks. I interviewed at Cox Communications (Oklahoma City, OK)
Interview
Very quick and professional. The hiring managers were very kind and open to conversation, the questions were not difficult just STAR type questions. They gave me enough time to think and come up with a previous scenario to adequately answer there questions
Interview questions [1]
Question 1
What are some metrics you would use to calm a customer down?
I applied online. The process took 3 days. I interviewed at Cox Communications (Las Vegas, NV) in Oct 2018
Interview
Applied, then a couple days later I received an assessment email and the next day I had a phone interview and after the conversation I was asked to come in for a face to face interview. It feels like an interrogation setting with a group panel taking notes.
Interview questions [2]
Question 1
Tell an experience in which you successfully sold or upsold a difficult customer and what was the outcome?
