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      Conduent

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      Retention Specialist Interview

      Feb 26, 2017
      Anonymous employee
      Charlotte, NC

      Other Retention Specialist interview reviews for Conduent

      Retention Specialist Interview

      Sep 20, 2017
      Anonymous interview candidate
      Charlotte, NC
      Declined offer
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Conduent (Charlotte, NC) in Jan 2017

      Interview

      Came in for two assessments. One typing (30 wpm) and the other was phone scenarios (i believe they want 80%). They were both fairly easy. Waited for results, went over results and went through a second interview.

      Interview questions [3]

      Question 1

      Role Plays
      Answer question

      Question 2

      Why do you want to work with us.
      Answer question

      Question 3

      what is your availability
      Answer question
      4
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Conduent (Charlotte, NC)

      Interview

      Walk in any day dressed business casual, must have resume in hand. If you don’t have your resume, they won’t interview you. You will be asked to Take a few assessments if you pass you will move on to be interviewed, you will interview with two different recruiters. Background check however no drug test.

      Interview questions [1]

      Question 1

      How would you handle an upset/difficult customer
      Answer question
      1

      Retention Specialist Interview

      Sep 3, 2019
      Anonymous employee
      El Paso, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Conduent (El Paso, TX) in Jun 2017

      Interview

      Fairly easy. Typing test, interview with recruiter, then interview with one of floor managers. They ask you the same questions as before, explain metrics, benefits, ask b if comfortable with up selling, then you take drug test, and they give you the start date and time.

      Interview questions [1]

      Question 1

      How many years of experience do you have with this role?
      Answer question