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      Customer Experience Representative Interview

      May 13, 2015
      Anonymous interview candidate
      Denver, CO

      Other Customer Experience Representative interview reviews for Comcast

      Customer Experience Representative Interview

      Jul 21, 2021
      Anonymous employee
      Houston, TX
      Accepted offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Comcast (Denver, CO) in May 2015

      Interview

      They seemed bery hurried and the interview was easy. I arrived in a suit as requested. The phone interview lasted 30 minutes and the guy said that he was sending me up. A few days later I got the call for a one on one. It was done in a group. They said that they would be interviewing everyone twice and off we went to the races! Comcast wants you to have complete and utterly open availability and no outside committments because you don't get to choose your shift at any point. I couldn't help but feel overly qualified. If you do not have a life outside of work, are a blank slate and do not have an inquisitive personality than you might fit their desirable profile.

      Interview questions [3]

      Question 1

      Tell me about a time when it took longer than expected to help a customer? How did you handle it? What was the outcome?
      Answer question

      Question 2

      Tell me about a difficult customer you had?
      Answer question

      Question 3

      Have you had conflict with a co-worker before and tell me the results of that conflict?
      Answer question
      5
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Comcast (Houston, TX) in Jul 2021

      Interview

      3 interviews 30-45 minutes pretty straight forward, alot of room to show yourself to the company. Questions are fairly simple to ask, most questions are related to your previous job experience and how you handle different situations.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to interview a difficult customer.
      Answer question

      Customer Experience Representative Interview

      Apr 3, 2021
      Anonymous interview candidate
      Augusta, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Comcast (Augusta, GA) in Apr 2021

      Interview

      I did the virtual job tryout after getting an automated message saying my resume looked good. I did it and was immediately rejected about a 2 minutes after completing it despite feeling as if I did good and there being written responses, but I guess I didn't do that well . I got no further information as to what I did wrong or any kind of results.

      Interview questions [1]

      Question 1

      There were automated customer situations that you would respond to accordingly.
      Answer question
      10

      Customer Experience Representative Interview

      Sep 9, 2021
      Anonymous interview candidate
      Baltimore, MD
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Comcast (Baltimore, MD) in Aug 2020

      Interview

      I applied to Comcast in June 2021 and I was called 2 months later by a recruiter by the name of Samantha Tello. She was nice and professional, I passed the phone screen and was passed onto a virtual interview with 2 Comcast managers. I forget the interview names, but I liked that I could see them and they could see me. What I did not like was how casual everything was, the interview started off with them being overly familiar with me. I don't know them and they don't know me, it was more like a friend chatting with you than a manager doing your interview. It was unprofessional and made me uncomfortable. Further, the interviewers literally read questions verbatim from the screen. No lie! She literally said, "Ok, so the question reads..." WOW! I thought Comcast was all about being innovative? I guess not. I answered all the questions with flying colors and I passed the interview, was offered a second and final interview for hire, but I turned it down because Comcast does mandatory overtime that usually gets people on their days off. In addition, I did not like the feel of Comcast, it did not feel right and sometimes you have to go with your gut.

      Interview questions [1]

      Question 1

      All the questions are already written by corporate I suppose. Don't worry, you'll have so much time as they read the question to you, to answer and even ask them a question!
      Answer question
      1