Collective Solution Customer Service Representative (CSR) interview questions

My main point of contact from HR was unresponsive, and their management was so confusing. Passed the initial interview and assessments and was supposed to proceed for the Final Interview, I got profiled for a non-voice acc because the initial interviewer told me that their voice accounts require at least 1 year experience. I accepted it but another staff called in again that they will profile me instead for the voice account since they saw I had experience on Telco. I was like okaay? And then they schedued me for a FI, that same night. Waited for more than an hour for my turn and when I finally got in, the interviewer asked me what I was really applying for, and I told her that I initially intended to apply for a wfh setup. She then told me that if that we're not going to proceed anymore with the interview and that she will inform me that I will be rescheduled for another FI for a wfh setup instead. I waited for days but no one reached out to me and the person from their hiring process wasn't responding anymore. Such a wasted of time.

Virtual interview via Zoom. Standard questions were asked. I was prepared for any related questions. Hardware requirements are important for success. Empathy and communication and emotional maturity is unspoken but required.