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      Coles Group

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      Customer Service Representative Interview

      Jul 5, 2026
      Anonymous employee
      Sydney

      Other Customer Service Representative interview reviews for Coles Group

      Customer Service Representative Interview

      Mar 25, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Coles Group

      Interview

      Easy. the process was easy I think mostly on difficult customers. they do wanna understand how will you manage or handle your customers. Overall it was an average interview. Were some scenario based questions too.

      Interview questions [1]

      Question 1

      How would you handle customer queries.
      1 Answer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Coles Group (Sydney)

      Interview

      Quick 30 minute chat with the store manager, Mainly regarding availability. I was 17 at the time so they just cared about me being available on weekends and some weeknights.

      Interview questions [1]

      Question 1

      How many hours are you willing to work?
      Answer question

      Customer Service Representative Interview

      Aug 19, 2025
      Anonymous employee
      Victoria Park
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Coles Group (Victoria Park)

      Interview

      The interview process was quite lengthy. You have group and one on one interviews. They both happen on the same day. Takes around 1-2 weeks to hear back from them.

      Interview questions [1]

      Question 1

      How I handle difficult situations
      Answer question