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      ChowNow

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      Customer Experience Representative Interview

      Jan 20, 2017
      Anonymous employee
      Los Angeles, CA

      Other Customer Experience Representative interview reviews for ChowNow

      Customer Experience Representative Interview

      Aug 13, 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ChowNow

      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ChowNow (Los Angeles, CA) in Jan 2017

      Interview

      The interview process started with a phone interview with ChowNow's recruiting manager. That interview took about 45 minutes. After that I was set up with an in person interview which was more in depth than any interview I've had before. It took 90 minutes total and I met with three different team members. It was definitely a lot of questions but everyone I spoke with was very friendly and relatable so it felt casual and comfortable.

      Interview questions [1]

      Question 1

      Without knowing our companies policies how would you solve an ordering issue a customer is having with a restaurant?
      Answer question
      1

      Interview

      The process was pretty straight forward and it was an awesome experience! My first round was a phone interview with Candice, and overall the interview was straightforward, and very informative. A week later I was asked to have a video interview with Ari, the director of Customer Service, where we went over other interview questions, as well as logistics about the position. Ari was also very professional and personable, which made for a great second round. A few days later I was invited to go down to HQ for a final interview with the Co-founder Eric Jaffe and other senior staff and management. I had the opportunity to shadow members of the Customer Experience team, which gave me a lot of insight on what my day to day tasks would entail. From there, I got a call a few days later with the job offer! ChowNow made the interview process very streamlined, and everyone I interviewed with made the entire process very fun, engaging, and stress free!

      Interview questions [2]

      Question 1

      What are your strengths and weaknesses?
      Answer question

      Question 2

      Tell us of a time where a client was not happy. How did you de-escalate the situation, and what was the outcome?
      Answer question

      Customer Experience Representative Interview

      Jul 11, 2017
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at ChowNow (Los Angeles, CA) in Jul 2017

      Interview

      The first step of the interview process began with an in-depth phone interview with the HR recruiter, which was very informative, transparent and conversational. The next step, was an interview at the ChowNow office, which included meeting with several members of the team, and shadowing the Customer Experience Team.

      Interview questions [1]

      Question 1

      What are your strengths, and your weaknesses?
      Answer question