Customer Service Representative applicants have rated the interview process at Chewy with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 12 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 1 Glassdoor interviews include:
Drug test: 25%
One on one interview: 25%
Skills test: 25%
Presentation: 25%
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I applied online. The process took 1 week. I interviewed at Chewy in Jul 2015
Interview
Long tedious there were a lot of questions and test taking and first send resume. After that, a phone interview occurred, an online test occurred, and in person there was an interview in multiple tests that took a few hours. It was extensive in a waste of time.
In the email the people doing the interviews would make a cat or dog noise at the end of any email sent. Personally, I think this is very unprofessional and other actions should take place instead of making animal noises.
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.