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      Cathay Pacific

      Part of John Swire & Sons

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      Customer Care Advisor Interview

      Jul 25, 2025
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Care Advisor interview reviews for Cathay Pacific

      Customer Care Advisor Interview

      Feb 7, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Cathay Pacific

      Interview

      The whole process from start to finish was about 4weeks, screening call came several days after application then the actual interview a week after. Offer was received more or less 3 weeks after the face to face interview.

      Interview questions [1]

      Question 1

      Role related scenarios based questions.
      Answer question
      Average interview

      Application

      I applied online. I interviewed at Cathay Pacific

      Interview

      1. HireVue, answering around 5 questions, including behavioural questions and self introduction in English, Cantonese and Mandarin 2. online interview on Microsoft Teams with HR and the hiring manager of the team

      Interview questions [1]

      Question 1

      How would you handle customer inquiries?
      Answer question

      Customer Care Advisor Interview

      Sep 3, 2025
      Anonymous interview candidate
      Hong Kong
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Cathay Pacific (Hong Kong) in Jul 2025

      Interview

      Starts with a general HR call, then through Hire Vue you will be asked two questions, final stage is with HR, Head of Customer Service and Assistant Manager of Customer Service. You will also be expected to do a speed typing test and a listening test at the final interview stage.

      Interview questions [1]

      Question 1

      Why do you want to work for Cathay Pacific and why this role?
      Answer question