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      Cathay Pacific

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      Customer Service Officer Interview

      Jul 5, 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Cathay Pacific

      Interview

      The first round is a group interview. There were about ten people in the group. You will be invited to the panel interview if you do well in the group interview. Before the panel interview, the HR team will give you a quick introduction to the salary and benefits package.

      Interview questions [1]

      Question 1

      Have you faced any challenges in your past working experience?
      Answer question

      Other Customer Service Officer interview reviews for Cathay Pacific

      Customer Service Officer Interview

      Dec 16, 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Cathay Pacific

      Interview

      The interview is using English. 1st round is group interview, a scenario is given and you have to discuss with your group mate. 2nd is 1-1 interview, basically is introduce yourself, some questions, and 1 role-play section.

      Interview questions [1]

      Question 1

      What is the biggest challenge you’ve faced?
      Answer question

      Customer Service Officer Interview

      Dec 3, 2025
      Anonymous interview candidate
      Hong Kong
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Cathay Pacific (Hong Kong) in Dec 2025

      Interview

      10 people during the first round (group activity), there were 3 TA specialists to host this session and judge your performance. A scenario was given, which was about a rescue mission, candidates were part of the rescue team, should discuss and figure out how to carry out the mission together. This session started by everyone introducing themselves in one sentence, followed by 2 tasks. Both tasks involved all candidates to discuss on how to find out a solution and reach a consensus. After this session, the TA specialists will announce the results, those who are being called out can proceed to the second round (panel interview). Almost half of the candidates didn't proceed to the second round, but overall I think it is a positive experience as the discussion went well and everyone were willing to contribute.

      Interview questions [1]

      Question 1

      Introduce yourself in one sentence.
      Answer question