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      Capital Group Inc

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      Customer Service Representative Interview

      Jun 9, 2018
      Anonymous employee
      New York, NY

      Other Customer Service Representative interview reviews for Capital Group Inc

      Customer Service Representative Interview

      Apr 30, 2021
      Anonymous employee
      Castleton-on-Hudson, NY
      Accepted offer
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Capital Group Inc (New York, NY) in Jun 2018

      Interview

      This is a SCAM! I was reached out via email and text for an immediate interview on Google Hangouts. Interview was conducted all through sms on hangouts. After wasting 1 hour, my employment was confirmed. Right then and there. RED FLAG! Except for my name, address, and phone number no other private information was asked yet. I was to report again at 8 AM the following morning for further scamming.

      Interview questions [11]

      Question 1

      I will be having you interviewed for the position of a Customer Service Representative Let's get started. These are the requirements for the Job... -Are  you  a U.S. Citizen, Canadian Citizen Green -Card Holder -Must be fluent in communication and English -Must  have a clear criminal charges -Must be atleast 40wpm average -Must be 18+ average..... I believe you have no issues here?
      1 Answer

      Question 2

      Next would be the briefing about the Job and the company. I advise you read with care, Just follow the briefing and you can ask questions when i am through. Let me know when you have finished reading and understanding every line. You will be allowed to ask questions later, with each line just respond with an Okay ?
      1 Answer

      Question 3

      Now going into Accounting Manager, Accounting Payroll Clerk, Administrative Assistant, Book keeping, Clerical Admin, Credit Correspondent, Customer Service, Data Entry, Employee benefits specialists or professional benefits administrators, Executive Assistant, Finance and Accounting, Medical Biller/Coding, Pension Manager, Project Development ,Receptionist and Front desk, Human Resources Manager, Typist Clerk and IT jobs from home job to create employment opportunity for the less privilege, disables and mainly to decrease the rate of unemployment in the economy Our office close to you will be completed estimated three months from now, so the position and job done for now is work from home on till the office is completed and (NOTE THAT) As soon as you are confirmed qualified,the company will provide you with complete office equipments to setup a mini office at home. This is strictly an online and work from home job the working hours are flexible and you can chose to work from anywhere of your choice, the pay is $27 per hour training is $24 per hour and will be getting payed bi weekly via direct deposit or paycheck and the maximum amount you can work a week is 40 to 45 hours, if you are employed after this interview you are going to be working as a full employee and not an independent contractor I believe working from home will not be a problem for you ?
      1 Answer

      Question 4

      The supervisor, who would be attached to you online, he/she would assign logs of duty daily and you would be required to work according to instructions, using the microsoft office tools and the accounting software. Now the function of the accounting software is to arrange, formalize and manage the data you have processed, sent to your supervisor via e-mail. You will undergo a one week training from your training supervisor,he will be training you on how to work with the programs accurate and other data entry works you will need to get done.Your training is going to be done online through your pc and phone. Understood ?
      1 Answer

      Question 5

      (5)How would you like to be Paid? Weekly Or Bi-Weekly via Direct deposit, credit card payment or check? (6)What Financial institution do you operate with? (7)Are you seeking a Full time or Part time Position?
      1 Answer

      Question 6

      You've been impressive so far, You are to hold online for Ten minutes, while i place your answers to my other board members for review and consideration okay.
      1 Answer

      Question 7

      You've just been confirmed qualified for the position, You are welcome to Capital Group Inc, You are now given a chance to show your commitment, charisma, diligence and be a productive employee. During your training and orientation my supervisor's will reach you via e-mail or phone for your position offer-documents and your working papers would be coming along with your working materials. Also they will put you through our company's guidelines under US human Resources Laws and Regulations okay ?
      1 Answer

      Question 8

      Here are the names of the software's you will need to start working with: Peachtree Complete Accounting Software, CYMA IV for Windows Accounting Software, MYOB Business Essentials Accounting Software, QuickBooks Pro Accounting Software and a Time Tracker. Are you familiar with any of these  ?
      1 Answer

      Question 9

      Before you start work you will receive a payment, you will be using this payment to set up your mini office by purchasing accounting software plus the shipping logistics, we will be sending you some equipment you will be needing to start work with, immediately you get this payment you start work. All the software listed above costs much and you will not be paying for them, the funds will be used to purchase them and other equipment needed to complete the setup of your mini office, the sales agent have been working with our company for quite some time so they know what equipment to send you okay ?
      1 Answer

      Question 10

      You will get started with work ASAP, The company will provide you a free Hp laptop with a fast internet connection and your W4 form will be coming along with the working materials you need to start working with, you are to purchase all your materials from a certified vendor we have been patronizing for years now. You will receive a paycheck for the purchase of the working materials, the company's accounting department will issue the check and have it sent to your house via FedEx, they will have it sent to the address you have just provided, how would you like your name to appear on the check ?
      1 Answer

      Question 11

      Alright that will be all for today, you are to report here online via google hangouts 8:00 am Tomorrow morning for more updates on the check and how to get started with work
      1 Answer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Capital Group Inc (Castleton-on-Hudson, NY) in Apr 2021

      Interview

      They had me download whatsapp, extremely concerning to me, conducted interview In very professional manner. Have asked no personal detail questions, other than name and email. Once offered a position, I was told they will overnight me a check to order supplies.

      Interview questions [1]

      Question 1

      Why do you think your suitable for this position, what is your work experience, do you have any knowledge of listed computer programs.
      Answer question