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      Customer Service Interview

      Apr 25, 2024
      Anonymous employee
      Umhlanga
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at CCI (Umhlanga) in Apr 2024

      Interview

      The interview process was okay, I honestly enjoyed myself when I had to explain more about myself. The interviewee made me feel at ease in the interview room and I was so comfortable.

      Interview questions [1]

      Question 1

      What made you come to CCI.
      Answer question

      Other Customer Service interview reviews for CCI

      Customer Service Interview

      Sep 19, 2025
      Anonymous employee
      Umhlanga
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at CCI (Umhlanga) in Sep 2025

      Interview

      The interview was structured and thorough, including technical questions, behavioral assessment and problem-solving tasks. It challenged my skills, encouraged clear communication and provided insight into the company's culture and expectations

      Interview questions [1]

      Question 1

      What is the difference between empathy and sympathy?
      1 Answer

      Customer Service Interview

      May 22, 2024
      Anonymous interview candidate
      Durban
      No offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 2 days. I interviewed at CCI (Durban) in May 2024

      Interview

      The interview was quite interesting since the interviewer was asking questions perfectly and it was easy to understand what the interviewer was asking and she was asking specific questions on how one provides good customer services when they are facing customers and I was also impressed with the questions that were asked since they ask all that is needed and expected from a agent providing services of any kind.

      Interview questions [1]

      Question 1

      1. High Call Volumes, how you would deal with this pressure 2.If you were in a situation of a guest received poorer customer services , How would you deal with this situation. 3.If you were in a situation of having a guest doesn't understand you, how would you deal with it. 4. Why do you need the job?
      1 Answer