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      CARVANA

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      Senior UX Designer Interview

      Jan 26, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at CARVANA in Nov 2021

      Interview

      My first round was strange. The person I interviewed with was expecting us to have a video call (as did I) but it was instead set up as a phone call. Since we couldn’t look at my work, we talked about it. The second interview was actually a video call to review my work, and only 30 minutes. It felt rushed, and the questions I was being asked were very straightforward. At the time, Carvana was just starting to hire UX researchers and expend that team meaning their UX maturity as a company was low. This is what I was told when I asked about how much user research is conducted. Following the call, I heard nothing, radio silence for over a week. I reached out, nothing again. Then I reached out to the recruiter who found me, and was told that she was waiting for “more feedback” but they decided not to move forward, and she was going to email me about it but I beat her to it. She then said she would reach out to give me feedback, which I never received. Long story short - I was ghosted! In addition to rescheduling and a few mix ups, it was probably the messiest interview process.

      Interview questions [1]

      Question 1

      If you had a magic wand what would you change?
      1 Answer
      1
      avatar
      CARVANA response
      4y
      Hello. I am extremely sorry that you had such a negative experience with your interview process at Carvana. The UX recruiting team does report to me, so I would love to directly address this situation. If you would like to speak with me, please send an email to chiara.hughes@carvana.com, and I will make sure that we talk at your convenience. Thank you for taking the time to send this feedback. We really do want to get it right, and information like this is instrumental for our improvement.

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