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      Bombas

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      Customer Happiness Associate Interview

      Nov 7, 2018
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Happiness Associate interview reviews for Bombas

      Customer Happiness Associate Interview

      Apr 18, 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Bombas

      Interview

      The interview process was incredibly lengthy. For this entry level position, I had six interviews over the course of 3.5 months. I was also asked to complete a writing test and a data test. I loved everything that Bombas stands for, as well as their products and dedication to their customer, so I was beyond excited to be interviewing. That being said, it was incredibly time consuming as I would spend time preparing for each interview as well as working on the extra tasks that they asked me to submit. Not to mention, when I was interviewing I also had a full time job and it was very challenging to ask for time away so I could accommodate Bombas's interview schedule. In the end, I was really disappointed with Bombas's communication. After each interview, it would take forever to hear back from them, sometimes as long as three weeks. After my final interview, where I met with one of the founders, I was told that I would be hearing back by the end of the week. That didn't happen, and I was interviewing elsewhere with shorter hiring processes who were applying pressure, so I reached out again to ask when I might be hearing back. No response. After 6 interviews, I couldn't get the HR Manager to respond to me. Later that week, I reached out a second time and copied the hiring manager as well as the HR manager. Finally, he gave me a call and gave me the news that I didn't get the job. Of course I was incredibly disappointed, I had invested so much time and emotion to this interview process- but what I was most frustrated with was the fact that it didn't seem like they respected me enough to be straightforward and transparent with me. Even if I had been offered the job, I had gotten so frustrated and felt so strung along that it would have felt tarnished. I never heard back from the HR manager. While I believe that Bombas is a company that is doing good for the world and has the best intentions, I was disappointed with their interview process and the whole experience has left a bad taste in my mouth.

      Interview questions [1]

      Question 1

      Why Bombas
      Answer question
      11
      avatar
      Bombas response
      7y
      Thank you for taking the time to share your experience with the Glassdoor community. At Bombas, we are constantly seeking out feedback that will enable us to #BeeBetter. I will personally address your feedback, internally, when connecting with job candidates to join of our growing Customer Happiness team.

      I applied online. The process took 2 months. I interviewed at Bombas in Aug 2022

      Interview

      Submitted application in July 2022 and received a request for interview in August 2022. The lady was pleasant and nice but felt like I was being strung along. Even though they said they wanted me to consider the Customer Happiness Associate, Social [ temporary], I did. However, even though. I had all the experience and believed the same values, I wasn't selected to move forward. Not sure why since the position was going to be temporary anyway and had experience and am always ready and willing to learn. Disappointed but oh well.

      Interview questions [1]

      Question 1

      What are some social media tools that you are familiar with?
      Answer question

      Customer Happiness Associate Interview

      Sep 13, 2022
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Bombas (New York, NY) in Nov 2021

      Interview

      4 interviews over the course of about 5 weeks. with several individuals. There was a "homework" assignment which took some time to complete. The last individual was fairly distracted by their computer while interviewing virtually, not prepared. Seems as though they look for a cultural fit and not so much experience & ability to perform the duties listed.

      Interview questions [1]

      Question 1

      Tell us a story of a time you went above and beyond for someone else?
      Answer question

      Customer Happiness Associate Interview

      Aug 20, 2021
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bombas (New York, NY) in Aug 2021

      Interview

      I had an incredible interview process! Communication was prompt, clear, and the tone was conversational. First was two 30 minute phone calls, then a 2 hour Zoom interview with 4 people on the team I was applying for. I really felt that everyone was engaging and attentive, connecting in a personal way. Though I didn't get the position, I am applying again!

      Interview questions [1]

      Question 1

      What is your work mantra? Something that keeps you grounded while you're working?
      1 Answer