I applied online. The process took 5 weeks. I interviewed at Bombas (New York, NY) in May 2018
Interview
Two preliminary phone calls about one week apart. Then I came into the office a few weeks later and spoke with five people from different departments. Finally, I came back into the office again and met with two of the co-founders and the manager of the Happiness Team.
Interview questions [1]
Question 1
Explain both a good and poor customer service experience you have had in the past. What made it good/poor?
I applied online. The process took 2 months. I interviewed at Bombas in Aug 2022
Interview
Submitted application in July 2022 and received a request for interview in August 2022. The lady was pleasant and nice but felt like I was being strung along. Even though they said they wanted me to consider the Customer Happiness Associate, Social [ temporary], I did. However, even though. I had all the experience and believed the same values, I wasn't selected to move forward. Not sure why since the position was going to be temporary anyway and had experience and am always ready and willing to learn. Disappointed but oh well.
Interview questions [1]
Question 1
What are some social media tools that you are familiar with?
I applied online. The process took 5 weeks. I interviewed at Bombas (New York, NY) in Nov 2021
Interview
4 interviews over the course of about 5 weeks. with several individuals. There was a "homework" assignment which took some time to complete. The last individual was fairly distracted by their computer while interviewing virtually, not prepared. Seems as though they look for a cultural fit and not so much experience & ability to perform the duties listed.
Interview questions [1]
Question 1
Tell us a story of a time you went above and beyond for someone else?
I applied online. The process took 4 weeks. I interviewed at Bombas (New York, NY) in Aug 2021
Interview
I had an incredible interview process! Communication was prompt, clear, and the tone was conversational. First was two 30 minute phone calls, then a 2 hour Zoom interview with 4 people on the team I was applying for. I really felt that everyone was engaging and attentive, connecting in a personal way. Though I didn't get the position, I am applying again!
Interview questions [1]
Question 1
What is your work mantra? Something that keeps you grounded while you're working?