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      BitTitan

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      Customer Success Engineer Interview

      Feb 13, 2016
      Anonymous employee
      Kirkland, WA

      Other Customer Success Engineer interview reviews for BitTitan

      Customer Success Engineer Interview

      Aug 9, 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at BitTitan (Kirkland, WA) in Jan 2016

      Interview

      Quick contact by the HR dept, with a request to complete an online questionnaire to determine skill level, and product knowledge. Follow up by HR pre-interview was quick, although almost always by email, and they did not provide a phone number until late in the process. Offer process was a bit more time consuming, and seemed to take some time between followups.

      Interview questions [1]

      Question 1

      Interview was more of a discussion and overview of my work history, and the job description. It wasn't super technical, and seemed to be mostly focused on customer service, and communication.
      Answer question
      5

      Application

      I applied online. The process took 4 weeks. I interviewed at BitTitan

      Interview

      Started with a online tech screening form; a new one but quite interesting to complete..took about an hour to complete. Example questions; differentiate been a post/get request, a client emails you angry etc Next a call from HR..and a few days later onto a tech interview with Software Dev manager. Called 10 mins late from a noisy common room( problem booking a room). Had to switch to my iPhone Skype because I couldn't hear him over ipad. Questions about api and tech diagnosis experience. Use case scenarios (a bit scarey); "imagine that a partner is using migration wiz and only 4 out of 10 email accounts upload what do you check?". Did ok. This is where the process got fairly bad.Was waiting 9 days after this to hear if I got through to another interview. Had to ask for an update after 5 days then wait another 4 days until I got a reply saying I would be interviewing next week and they would get back to me. Few days later, an unannounced call from HR with interview date/time. 10.30pm at night for Skype call interview. When I asked HR if many applicants were through to the final round, I was told "our money is on you to get the job". Was told I would be meeting with the hiring manager who is based in the US The night comes..Skype call is almost 20 mins late. 2 guys instead of one. Not very good at putting candidates at ease. Quite an arrogant demeanour from both. I previously had worked for one of the worlds largest tech company's (say X) and felt that this worked against me. A number of times the hiring manager mentioned "well we are not X u know?It is different here". However it would be impossible to answer the questions I was asked without mentioning company X. Also I discussed different support perspectives that I had leaned frm working in the Asia market that again didn't seem to go down well. Am I too experienced for this guy? :p Few days later HR send me a cryptic email asking me if they should check with the hiring manager! Then they asked if I met with him last week. I said I had and asked when I would hear back about it. No answer for a week so chased for an update. Received a templated rejection email. Asked for more feedback, as felt it would be beneficial for future interviews. Felt I had done the interviews well. Never got an answer. A few weeks later I got an offer from the worlds leading finance corporation. If you are looking for professionalism, maybe set your sights a little bigger that BitTitan

      Interview questions [2]

      Question 1

      differentiate been a post/get request, A client emails you angry about a support issue. How do you respond?
      Answer question

      Question 2

      api and tech diagnosis experience. Use case scenarios (a bit scarey); "imagine that a partner is using migration wiz and only 4 out of 10 email accounts upload what do you check?".
      Answer question
      1