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      BGL Insurance

      Part of BGL Group

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      Customer Service Agent Interview

      Jul 3, 2023
      Anonymous employee
      Sunderland, North East England, England
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at BGL Insurance (Sunderland, North East England, England) in Aug 2022

      Interview

      The interview went smoothly, and the interviewer was very professional and friendly. The process felt more like a conversation about the role than anything else. I was offered the role and accepted, was given a rough start date, and told to wait for official confirmation. Weeks went by and despite calling and emailing I received nothing back until the 'start day' asking where I was, by this time I had already found, and started another job.

      Interview questions [1]

      Question 1

      Most of the questions were scenario based, such as if a customer was angry, or upset how would you handle that call?
      1 Answer

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