Video phone call, mostly questions about handling a high volume of calls and customer service experience. I thought it was pretty easy. They just seem to value your availability because they asked about any planned time off.

15 min phone interview with recruiter-- was given a person-to-person interview for a later date during the phone call-- recruiter was very friendly 1 hour face to face interview a few days later with the head of corporate recruitment then she wanted me to meet the head of the department I was applying for. - both people I spoke to were friendly and wanted to get a sense of who I was and what were my skills After this interview I received a call from my recruiter saying everything went well and they want me to meet the other manager of the department via phone. 15 min phone interview- really black and white question and answer, didn't get a sense that they were interested in the interview, pretty cut and dry I was told by my recruiter 2 days later that they went with another candidate.