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      Avro Energy

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      Customer Service Interview

      Feb 6, 2020
      Anonymous interview candidate
      Nuneaton, England
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 1 week. I interviewed at Avro Energy (Nuneaton, England) in Jan 2020

      Interview

      The interview process was great, better than allot of company’s. You can tell justine is passionate about employing the right person she really likes to understand you. The interview is in depth looking at skills and service. Firstly you are welcomed and setup in a room by yourself to conduct a telephone role play and a math test. Then the process moves along to a meeting whereby you are asked a series of questions amongst general chat to understand behaviour and competency level.

      Interview questions [3]

      Question 1

      Telephone role play, Nee customer calling looking to switch
      1 Answer

      Question 2

      Maths test, calculator provided, working out a months bill for gas and electric
      1 Answer

      Question 3

      Meet and greet competency based questions Give an example of a time when - - Dealt with a difficult situation - Delivered great service
      1 Answer