I applied online. The process took 2 days. I interviewed at Australia Post in Feb 2023
Interview
once I submitted the application for the position of customer service representative, I got another email for an online assessment, that has got some open-ended questions, customer service scenario MCQs, Numerical MCQs, and the last question we have to record a video, and send it back
Interview questions [1]
Question 1
Open-ended questions like what motivated you to apply for this job? what skills do you have that would be relevant to this position? Multiple choice questions about customer service situation Multiple choice about numeric calculation. tell us about a time you worked well with a colleague on a task that created a positive work-team environment.
2 rounds. First with talent management. Second with hiring manager. Fairly straightforward. Nothing out of the ordinary star based questions and answers aligned to company objectives.
A lot of time for applicant questions
Great interview, very easy questions and straight to the point.
Again who what when and why you want to work for auspost.
Big emphasis on why you may want to work for auspost
Interview questions [1]
Question 1
STAR format who what when and why I helped someone
