Glassdoor users rated their interview experience at Ascensos as 100% positive with a difficulty rating score of 2 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Customer Service Advisor and rated their interviews as the hardest, whereas interviews for Customer Service Advisor and roles were rated as the easiest.
Process is very smooth you do your interview with one of team managers if you are successful followed with assessment. After everything you will be called for more information with the induction date.
I applied through an employee referral. I interviewed at Ascensos (Cape Town) in Feb 2026
Interview
Easy and straightforward interview process, they use someone who is a customer service to come assess you which is not far because you are being compared to how that person works. You are not given space to be yourself
Interview questions [1]
Question 1
How to handle customers on chats, calls and emails
I applied online. The process took 1 week. I interviewed at Ascensos (Motherwell, Scotland) in May 2020
Interview
Saw ad online. Made application and got a call to interview. Informal, friendly, interviewer took a genuine interest in me and my fit for the brand. Interview was on call floor which was a bit unusual at first but gave a feel for the place.