I applied in-person. The process took 2 days. I interviewed at Argos in Sep 2009
Interview
Applied using paper application form and returned in store, later received a phone call asking me to a group interview. The group interview was with about 20 people, and lasted about an hour. We were asked to pair up and find out about the other person, then introduce them to the group. They were just looking to see how well we got on with new people, so just be friendly and ask lots of questions, try to find out as much as possible.
We were then put in small groups and asked to design a poster of things from the catalogue - here they were looking for people who worked well in a group and took a natural lead. We then had to present the poster to the group, try to take an active and vocal role rather than standing in the background being silent.
After this, I was called back and invited to a one to one interview with the manager. This involved pretty standard interview questions and was quite relaxed. I was then offered the job a few days later over the phone.
Interview questions [1]
Question 1
Describe a time where you have received good customer service?
A few basic questions about what you’re like, what you’re good at, what you can offer etc etc etc
Thought it was relaxed and okay, friendly store manager was interviewer
You had to do an online assessment with your application with some scenario questions and then questions that are personality tailored. Then offered a 1 to 1 interview supposed to last 30 minutes
Interview questions [1]
Question 1
Tell us about a time you've had to deal with an unhappy customer ?
Casual conversation talking about experiences, skills etc. What the role was about and responsibilities it carries. Asked my availability and flexibility. Make sure you have questions to ask the interviewer asking about key aspects of the role.
