Online test with question you have to record yourself answering and then some mathematics and scenario based questions. If you are successful after this stage you are invited to an interview, you are asked to choose among several dates . At the interview depends how many you are but you will probably have a group itw . Which consists in a scenario where you have a budget to spend on way to improve the service of a company . You have several things and their costs , you need to come up with a way to stay in budget and have some justification as to why you want to spend your money on this. You have about 30 minutes to come up with something and then the managera come back in the room and you will need to discuss your idea as a group . You need to let others people speak , listen to their ideas and find a way to speak as well . The other part is a itw with two managers and are basic itw questions . You will then finish with a mock phone call with a script .