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      AfterShip

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      Customer Success Manager Interview

      Jan 5, 2025
      Anonymous employee
      Shenzhen, Guangdong

      Other Customer Success Manager interview reviews for AfterShip

      Customer Success Manager Interview

      Dec 13, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at AfterShip (Shenzhen, Guangdong) in Jan 2023

      Interview

      Round 1: HR scoping call Round 2: onsite interview with VP (line manager) Round 3: call with CSM on the team Round 4: call with Co-founder Round 5: HR call with offer negotiation

      Interview questions [1]

      Question 1

      With VP: What are usually the churn reason of the accounts at your previous experiences? What procedure did you take to save them from churning.
      Answer question

      Application

      I interviewed at AfterShip

      Interview

      The recruiter I worked with was amazing but that was it. There was 2-3 weeks between the first hiring manager interview and the next round with no communication. I interviewed with 4 different people, all men who spoke to me with a condescending tone and kept asking me to explain software to them… I have interviewed for over 30 csm roles and this was the first time I was 1) bored- all the interviews were bland/ uninteresting/ did not explain the job well 2) every person seemed genuinely miserable to be working there Then after all that they told me they are looking to hire where they have offices?! I do not appreciate my time being wasted. Save yourself!

      Interview questions [1]

      Question 1

      Please explain each job you have had in the last 5 years and your 3 main jobs at each one
      Answer question
      5