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      Customer Success Manager Interview

      Mar 1, 2018
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Accelo (Denver, CO) in Feb 2018

      Interview

      I interviewed with the account manager and two other customer success managers at the Denver office. Everyone was very nice and asked me questions from "Tell me why you want this job?" to questions regarding experience off my resume. The in-person interview came after the at home assessment. After the in-person interview you will talk to the CEO over the phone. AWESOME guy! Great vision for the company. I am so excited to work here. Big things coming for Accelo!!

      Other Customer Success Manager interview reviews for Accelo

      Customer Success Manager Interview

      Sep 22, 2021
      Anonymous interview candidate
      Parker, CO
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Accelo (Parker, CO)

      Interview

      There were several stages of the process: initial phone interview with HR, then another interview with the director of Customer Success, a technical assessment with insight into the system and communication response questions, an interview with the VP, and finally an interview with another CSM. Everyone I spoke to was very friendly. Though the VP mentioned the company was not making any money at the moment which was a bit scary. And he also said a few negative things about the director. However, I felt that there was great communication and the process was smooth. The HR contact was quick to respond and reach out to me.

      Interview questions [1]

      Question 1

      Why do you want to work for Accelo?
      Answer question
      avatar
      Accelo response
      4y
      Thank you for your review. Our aim is to provide candidates with a positive recruiting and interviewing experience whether they are the best fit for our position or not. We’re glad you found our recruiting process smooth and friendly! It is likely that the dialogue from our VP of Client Success has been misinterpreted and taken out of context, as his talk track during interviews is consistent, and there is a very high level of respect within the Success team and Accelo as a whole. To clarify, we are a SaaS company in growth mode and profitability is not our number one priority at this time. Like most companies in this phase of start-up, our top priority is hiring additional smart and experienced team members to help us grow and achieve our next round of funding. The Customer Success team is hiring additional team members, which will help us serve our customers better, and increase the overall success of our organization! We appreciate your feedback and hope this has brought you clarification. Thanks again for applying, and your interest in Accelo.