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      ATG Entertainment

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      Customer Experience Team Member Interview

      Oct 27, 2025
      Anonymous employee
      London, England
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at ATG Entertainment (London, England)

      Interview

      The interview itself was great fun, staff were friendly and clear. We did both individual and group and interviews which is always best. Communication before the interview could be better. I was part of a cohort of interviewees who arrived on time to the interview at the Lyceum theatre. We waited outside the front entrance because it wasn't clear which entrance to use and no-one came to greet us. I had to phone the theatre and it took a while to get through to someone to who could explain which door to go to. Otherwise good experience.

      Interview questions [1]

      Question 1

      You are serving alcohol behind the bar and you suspect one of the customers in the queue is intoxicated. What do you do?
      Answer question

      Other Customer Experience Team Member interview reviews for ATG Entertainment

      Customer Experience Team Member Interview

      Mar 4, 2025
      Anonymous employee
      Glasgow, Scotland
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at ATG Entertainment (Glasgow, Scotland)

      Interview

      two parts: first is a group presentation, and the 1:1 interview. There were 4-5 people in a group to prepare a topic for 10/15 minutes and then deliver a 5mins presentation.

      Interview questions [1]

      Question 1

      What do you think of marketing the theatres or shows?
      Answer question

      Customer Experience Team Member Interview

      Oct 16, 2024
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ATG Entertainment (London, England) in Oct 2024

      Interview

      I was invited for an in-person interview at the theatre, but I found it quite challenging to locate the venue. The confirmation email only mentioned the theatre as the location, yet the only entrance was through the stage door, which wasn’t clearly marked. I believe it would be helpful to provide specific directions for future candidates. I have strong experience that aligns well with the role, and I felt a good rapport with the interviewers, leading me to believe I performed well. However, I received a rejection email the very next day. I reached out for feedback, especially given the effort I put into traveling to the interview, but I haven’t heard back. I find this lack of response unprofessional.

      Interview questions [1]

      Question 1

      What is good customer service?
      Answer question