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      Zola

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      What is working from home like at Zola?

      Zola reviews

      A Pastel-Colored Hindenburg

      Customer support
      Former employee
      New York, NY
      Recommend
      CEO approval
      Business outlook

      Pros

      - Decent medical benefits, but in a perfect world, that would be a forgone conclusion for ANY company. - They were, at one time, supportive vis a vis work/life balance.

      Cons

      What was formerly a pleasant place to work has taken an insidious and unsettling nose-dive into outright "corporitization", wherein many of its purported core values and tenets ("Anything for Love", "For All The Days Along the Way") only apply to those above a specific pay-grade. Virtually anyone on the lower rungs of the ladder have extra, seemingly superfluous busy work fobbed upon them at no extra compensation, and will be made to feel demoralized and lesser-than when those expectations are not met. This also applies to those of us who are work-from-home parents and had been with the company from the literal ground floor for the better part of a decade. Additionally, things that were told in confidence to management were eventually used against me at subsequent performance reviews. What is more is that they dehumanized me and my family by referring to my daughter as "a disruptive work from home environment" in reference to one-on-one meetings being interrupted by my baby daughter occasionally being in need of my attention. They did not even refer to her by her NAME. The TLDR of it is this: they non-entitized my family, and tried to take me to task for being a good parent. True story - At my four-year work anniversary, there was a big hullabaloo over it. I was given $750 in Zola Store Credit, I got a personal slack message from its CEO, and there was an overall feeling of good cheer in the midst of uncertain times (this was at the height of the pandemic in 2020). Fast forward to 2024, I receive $200 in store credits, and a hoody with the company's logo on it. The fact is that there was never any incentive for anyone on my level to care more. I made well-under 60k per year and had been a loyal worker for over eight years. But hey, at least I got a hoody out of it. I cannot help but wonder that if I looked and dressed differently, and somehow worked closer to Shan Lyn and Rachel Jarrett, I would have been treated with more humanity. As it stands, I would heartily recommend not getting aboard this pastel-colored Hindenburg of a company.

      4