Pros
Flexible working requests
One of the few positive aspects is the company’s openness to flexible working requests, which can be beneficial for some employees.
Cons
*Lack of investment in maintenance
Serious structural and maintenance issues are frequently left unresolved. Preventive maintenance is minimal, resulting in recurring problems that negatively impact both operations and guest satisfaction.
*Outdated systems and processes
Many operational systems are antiquated and inefficient, making day-to-day management unnecessarily difficult and increasing the risk of errors.
*Understaffing as a standard operating model
The company consistently operates with insufficient staffing levels. As a result, Assistant Managers and Managers are regularly required to clean rooms, cover reception, and work bar shifts due to the lack of budget approval for adequate hiring.
*Low level of professionalism
Decision-making often demonstrates a limited understanding of hospitality standards and best practices. Operational pressure is passed down to staff rather than addressed strategically.
*Potentially unsafe working environment
The acceptance of certain council bookings involving guests with substance abuse issues can create uncomfortable and, at times, unsafe situations for both staff and paying customers. This is often handled without sufficient support, training, or security measures.
*Short-term financial focus
The company prioritises immediate revenue over sustainable growth, ultimately damaging guest trust, staff morale, and the long-term reputation of the brand.
