Pros
Great schedule especially if you have kid(s) that attend daycare, bonuses, paid holidays, weekends off (M-F only). The ability to help others (patients) felt very rewarding and it was great to be able to talk with them amd provide empathy while resolving their concerns.
Cons
Attendance point system, micromanagement, stressful after some time, bonuses are taxed. Read below:
The in office clinical workers/administration were the worst part of this job. They were allowed to submit “tickets/complaints/reports” whenever they wanted for extremely petty and trivial things. Them doing that greatly impacts your ability to receive your monthly bonus. It gets to a point where you would log in everyday and it was always something that you did wrong. This company and the in office clinics give the impression that there is “no room for error” even though they are the main ones that the patients would complain, be upset and frustrated with. Not only the in office workers but also the doctors would constantly and consistently make mistakes but they only focused on what we as patient access coordinators would fall short which is not fair or healthy or beneficial for workers who are hired to do one main thing, HELP the clinics because they needed it. It was probably one of the pettiest jobs I’ve ever worked. Things started out great but after a few months you do see how things are truly ran and then it made me want to run. They submit tickets no matter how well you do or how much you actually care about patients and just want to help with limited authority. Also my supervisor and my supervisor’s supervisor were both condescending and I didn’t really appreciate some things they said at different times during my employment there. Overall I’d recommend this job to get experience with scheduling patients and helping hospitals/clinics remotely. But I wouldn’t recommend it for the long haul. Get your experience, get your bonuses and then get out.
