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LoyaltyOne Reviews

Updated 13 February, 2018
176 reviews

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3.2
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LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
98 Ratings

176 Employee Reviews

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Pros
Cons
  • AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind (in 11 reviews)

  • Too much politics going on on upper management (in 8 reviews)

More Pros and Cons

  1. "CSSA/TS/RCG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mississauga, ON
    Current Employee - Anonymous Employee in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    Great company to work at; managers,co-workers and environment is amazing; everyone is helpful.

    Cons

    Sometimes it get so busy that you need to take a breath between calls.

    Advice to Management

    Keep doing what you are doing !


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (More than 5 years)

    Pros

    Work with people that help each other succeed.

    Cons

    Silos but starting to break down due to cross functional work streams.

    Advice to Management

    Focus on why and how work gets done rather than what work gets done.


  3. "Poor ladership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Toronto, ON
    Current Employee - Marketing Manager in Toronto, ON
    Doesn't Recommend
    Disapproves of CEO

    I have been working at LoyaltyOne full-time (More than a year)

    Pros

    great team and smart people

    Cons

    Little advancement opportunities and favoritism

    Advice to Management

    Be more open to what your team has to say. Poor performance from a lot of top executives. Every two years they restructure. High churn.


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  5. "Great from outside worst inside."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Toronto, ON
    Former Employee - Senior Analyst in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (More than 10 years)

    Pros

    Bistro. Gym. Work from home.

    Cons

    Leaders have no vision. They preach something and particle something. CEO is sweet talker. His primary goal is to please shareholders and earn fat bonus and stock.
    They practice agile methodologies in paper.
    Staff turn around is amazing.

    Advice to Management

    Have a clear vision and work towards that. Don't compare with Amazon or Google. You are farrrrrrr behind.


  6. Helpful (2)

    "Big say-do gap on company values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Engaged work force, lots of great people working there. Office settings quite pleasant and modern.

    Cons

    Company and top management surfing on its historical success. Company executives and literature describe great values to internal and external stakeholders but fail to deliver on those.

    Advice to Management

    Walk the talk.


  7. "great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    there are some phenomenal people, bright, innovative minds. Amazing workspace.

    Cons

    some people get fired without being given a fair shot.


  8. Helpful (1)

    "Decent, but many issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON
    Current Employee - Manager in Toronto, ON
    Doesn't Recommend
    No opinion of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    - new building is nice
    - lots of young people who are fun to be around
    - generally decent hours, aside from occasional projects

    Cons

    - Air Miles brand is hurting and doesn't know what to do. Everyone is up in arms about being unique and winning back collector trust, but isn't actually willing to do anything different
    - very little data-driven decision making, it's mostly gut feeling and whatever will keep upper management happy
    - barely making any money off partners, who are all pissed off at Air Miles as well
    - teams can be cliquey, and face time matters more than you would think. I've had multiple managers tell me that it's more important to be seen running around doing stuff than actually doing good work

    Advice to Management

    Practice what you preach. Everyone knows loyalty in Canada is struggling, so support your employees when they try to change things for the better.


  9. Helpful (3)

    "Worst Company Ever- DON'T WORK FOR THEM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager- Analytics and Insights in Toronto, ON
    Current Employee - Manager- Analytics and Insights in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LoyaltyOne full-time (More than 3 years)

    Pros

    Good and cheap bistro, maternity top up payment, may be one day work from home.

    Cons

    management has lost its vision after 2016 expiring mile. Too much politics going on on upper management. You are good if you have good relations with some people otherwise doesn't matter how hard you work. Like a revolving door for hiring and firing the employees. There's atlas 3 emails everyday for letting go someone from L1 each day. Blame game is full on.

    Advice to Management

    Please first clarify your own vision what you want to achieve. You are not an online business so stop comparing yourself with eBay and amazon in tech stack.


  10. Helpful (1)

    "Great people; frustrating environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Toronto, ON
    Former Employee - Software Developer in Toronto, ON
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    - Almost everyone is friendly, smart, and helpful
    - The benefits and company events were really fun
    - I worked on interesting projects

    Cons

    - Getting stuff to production is difficult
    - Executives only pay lip service to agile practices
    - Roadblocks with legacy systems is constant and frustrating

    Advice to Management

    Doing the agile ceremonies does not make you agile. Strive for removing the systemic roadblocks and let developers make software rather than bang their heads against impediments.


  11. Helpful (3)

    "SVP Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Business is interesting, some elements are leading edge & fundamentally strong; culture has some strong employee engagement elements; good on the job and formal training development; CSR leadership; pockets of good teamwork and camaraderie.

    Cons

    Leadership is uneven; core business has challenges; growth strategies partly constrained by holding company owner strategies for other business units .

    Advice to Management

    Delegate real authority. Keep making the tough decisions you have been on the core business. Keep working on making the culture 'tough AND respectful ' and increase speed of decision making.


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