LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated 16 November, 2017
167 reviews

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3.3
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Approve of CEO
LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
94 Ratings

167 Employee Reviews

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Pros
  • Good work-life balance for the most part (in 22 reviews)

  • Great work-life balance, including the ability to work from home when needed (in 10 reviews)

Cons
  • AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind (in 10 reviews)

  • limmited opportunities for career growth (in 6 reviews)

More Pros and Cons

  1. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work life balance and culture.

    Cons

    Very fluffy, sometimes dont get alot of work done.


  2. "Leader, Member Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time

    Pros

    leader in customer service industry
    you can learn alot about the customer service industry from this role
    paid workshops
    benefits such as wellness subsidy

    Cons

    no worklife balance . work at home policy was removed for leaders, but majority of their direct reports are work at home associates and most coaching conversations are done over the phone. no reasonable explanation given for the removal of the work at home program.
    unmanageable workload
    no flexibility from upper management
    lack of communication , don't understand the why
    fear of retaliation
    limmited opportunities for career growth. only lateral movement is allowed on contract basis only.
    the focus is on quality assurance, not on people leading or development.
    results of associate satisfaction surveys are not taken seriously. voices are not heard.


  3. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Great team to work with

    Cons

    Not willing to listen to suggestions from associates, only interested in stock-holder opinions

    Advice to Management

    If you want to be Canada's leading loyalty brand make sure you're LOYAL to your employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Looks awesome from outside horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    Work from home , fitness subsidy

    Cons

    Micro managed , not qualified team leaders,management changes policies whenever they think ,no chance of doing a single mistake at work, no matter how many years you work there is always fear. This company is based on fear policy the more employee fear the more good work they do.

    Advice to Management

    Please start thinking the front line workers as humans for all the surveys even if its company's fault front lie became liable ,put on action plan for a quarter and then fired. That is the reason its becoming worst place to work


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Toronto, ON
    Current Employee - Associate Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (More than a year)

    Pros

    Great company and great people- I was unfortunate to have an Indian manager who is into politics and likes to say and work two different things but upper management, as well as the team, is excellent!

    Cons

    nothing much thats comes in mind,

    Advice to Management

    Be as awesome as you are but for Director roles- do the reference checks and don't bring anyone who has not managed any people in their life.


  7. "Associate Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at LoyaltyOne full-time

    Pros

    Great people, great environment, lots of shared passion and buy in from associates

    Cons

    Hoping Sr. Leadership is up to the challenges we face


  8. "Business Dev Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time

    Pros

    Good benefits, perks, good location

    Cons

    Ego maniac bosses, old school mentality

    Advice to Management

    Get with the times


  9. "software developer intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    great culture
    lots of social events

    Cons

    lack of seriousness for technology

    Advice to Management

    start caring more about your technology


  10. "consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    good work life balance pay was good.. bonus every quarter providing you do what necessary.

    Cons

    management is not un stable to many changes..revolving door

    Advice to Management

    Stop using that word "internship" so loosely.


  11. "Used to be amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Amazing new office with great views, sit to stand desks, outdoor patio, games room, wellness studio. Top Executives are phenomenal. Strong focus on learning and development.

    Cons

    Company culture has declined, used to be very collaborative and friendly, now there's a lot of uncertainty and many associates and some senior management are either competitive, don't get along or are not genuine.

    HR is a real blocker in terms of compensation, many people have to leave to get proper industry benchmark salaries.

    Certain groups are very overworked, 70+ hr weeks

    Advice to Management

    Find out who didn't complete Associate Survey, they are likely the unhappy ones that don't want to go on record mentioning the things that are wrong. They would probably have a lot to say if HR would spot check and pull people aside to candidly talk about problems within the organization.


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