LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated 14 February, 2019
206 reviews

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3.2
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LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
114 Ratings

Employee Reviews

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Pros
Cons
  • "AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind" (in 12 reviews)

  • "Large Employee turnover, Hard to maintain work-life balance sometimes" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Amazing environment for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    -work life balance
    -progressive thinking teams
    -cross functional departments

    Cons

    -nothing negative at the moment


  2. "Cloud enginner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Engineer
    Former Employee - Cloud Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Awesome culture. Best people to work with and cool office.

    Cons

    Nothing as such I can think of.

    Advice to Management

    Keep trusting people as you do today.

  3. "Lower Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lower Management Position in Montreal, QC
    Former Employee - Lower Management Position in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (Less than a year)

    Pros

    - Decent salary
    - Good benefits

    Cons

    - No vision
    - Zero understanding of customer needs
    - Poor communication

    Advice to Management

    - Set REALISTIC goals
    - Remain transparent with your employees AND your customers
    - Encourage all opinions and ideas


  4. Helpful (3)

    "Terrible management, questionable hiring practices"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - excellent technology to support work from home policy
    - bistro has good food and is reasonably priced
    - work can be interesting and impactful

    Cons

    Really poor management. Managers don’t know how to do anything and don’t care to learn. The throw out ideas that they don’t know how to execute and make everyone make it come to life even if it’s not feasible. The culture is cliquey and everyone at the top that’s incompetent is being covered for by someone above them. There’s no way to get around it all.

    The hiring process is a whole other issue. There is a huge hiring issue with tech. If you work in tech and are looking at this place as a potential workplace, just don’t bother. They post “entry level” positions asking for 1-3 years experience and then turn down candidates because they want 8+ years of experience. It’s appalling. They’ll do anything to hire over-experienced people but underpay them.

    Advice to Management

    Overhaul the whole place. The entire internal structure is a mess and there are dozens of old school thinkers that slow everything down who are up at the top because of their tenure.


  5. Helpful (2)

    "Do not lay off people with great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Toronto, ON
    Former Employee - Anonymous in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time (More than 5 years)

    Pros

    Bistro, most people are nice.

    Cons

    Mobility in space does not work well. Most of the time the team can not sit together because whoever comes first gets the space. It is supposed to help collaboration but it works opposite.

    Favoritism, People who talk and compliment managers get more favors.
    No clear directions from managers on how to improve the program or which technology to use.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    Great place to develop in your career. Also nice perks/environment.

    Cons

    Nothing really stands out as a con.


  7. "Awesome work, Awesome facility and awesome Focus on developing associates and focusing on fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    The work
    The facility
    The people
    The promise of passion
    Awesomeness

    Cons

    Wish it was closer to my home but you can’t have everything

    Advice to Management

    Continue to support the amazing values of the business with your staff and encourage them to take part in the events that the company hosts. These events are one of the big reasons this company is so awesome

  8. Helpful (1)

    "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Terrific attention to culture and growth

    Cons

    Very clique-filled at the top


  9. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at LoyaltyOne (More than 3 years)

    Pros

    Good culture for most part and good corporate citizen.

    Cons

    Made some recent questionable senior leadership hires


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst
    Recommends
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than 3 years)

    Pros

    - great company culture
    - work life balance
    - nice office
    - awesome team

    Cons

    - relatively low paid
    - lack of career development