LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated 22 October, 2018
196 reviews

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3.1
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LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
108 Ratings

196 Employee Reviews

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Pros
Cons
  • "AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind" (in 10 reviews)

  • "Large Employee turnover, Hard to maintain work-life balance sometimes" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing environment for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    -work life balance
    -progressive thinking teams
    -cross functional departments

    Cons

    -nothing negative at the moment


  2. "Cloud enginner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Engineer
    Former Employee - Cloud Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Awesome culture. Best people to work with and cool office.

    Cons

    Nothing as such I can think of.

    Advice to Management

    Keep trusting people as you do today.

  3. Helpful (1)

    "Great Corporate Culture! VERY Poor Management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne full-time (More than 3 years)

    Pros

    Great corporate culture, great perks and great benefits, great work life balance, beautiful office, fun events, great onsite cafeteria, free transportation from Union Station.

    Cons

    Poor management (Management always argued with each other), they prefer contractors over full time employees, Very high turnover - revolving door

    Advice to Management

    give your employees opportunity to move into different departments!


  4. Helpful (1)

    "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead IOS Developer in Toronto, ON
    Former Employee - Lead IOS Developer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    Ability to learn new technologies

    Cons

    No career growth, as there are too many people who are “next in line”, although are underachieving nobodies!!!

    Advice to Management

    Fire all scrum masters, empower developers to actually self organize!!!


  5. Helpful (3)

    "Was Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Toronto, ON
    Former Employee - Technical Consultant in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time (More than 3 years)

    Pros

    - Lots of great people
    - Work/Life Balance
    - Subsidized Lunch

    Cons

    - Management, was fine until the CTO "quit"
    - No career growth here
    - Prefers contractors over full timers
    - Lots of politics
    - Very high turn-over rate

    Advice to Management

    Listen to your employees, take requests from people who want to move within the company seriously, keep teams together.


  6. "Was once a great place but now is a Sinking ship..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer in Toronto, ON
    Current Employee - Senior Developer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LoyaltyOne full-time (More than 10 years)

    Pros

    Nice open office but there was nothing wrong with previous office. Great concept to sit anywhere and on any floor and work with your laptop. Free shuttle bus to and from Union station. Company perks are nice but not as good as used to be, slowly things are cutting back. Some lunch and learn seminars. Allows to work from home but it's frowned upon even there's a policy to work from home. Some great associates, a mixture of young and older.

    Cons

    Too many managers, and many are not trained to be managers, were promoted by manager friends, most have attitude and are selfish, management does not care about the staff. HR is useless and sides with managers. Employee KPO reviews + annual bonus is a disgrace and below industry standards. Senior Leadership team has no direction about AIR MILES reward program since the miles expiry controversy, it has become a PR nightmare and a sinking ship. Too many upset clients and collectors that some withdrew from the program. Less workload, too much stress, can't trust some people, too much backstabbing, poisoned workplace. No career advancement.

    Advice to Management

    Time to clean house from top to bottom and including those that worked there over 20 years and the presidents! Streamline and or merge departments and cut back on managers. Time to change the direction of the program, inject some new leaderships and face the reality or die despite strong competition from PC Optimum, new Aeroplan, and other loyalty programs. Really pay attention to employee feedback. Immediately switch to One Balance like all loyalty programs, Dream and Cash balance is not resonating with collectors well. Listen to collectors and staff not the shareholders.


  7. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at LoyaltyOne part-time

    Pros

    benefits, life balance,gym, learning sections

    Cons

    management, constant not useful coaching

  8. Helpful (1)

    "Nice Office Terrible Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    Nice Office
    Casual Dress
    Fun Perks

    Cons

    Limited Growth
    Very Political Environment
    Management not invested in employees growth


  9. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mississauga, ON
    Current Employee - Customer Service Representative in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    There are no pros at all

    Cons

    No Job Securiy
    No assistance form higher management
    No recognition
    No work/life balance

    Advice to Management

    Don't take yourselves so seriously. You're only working for miserable company in a hole of a city.


  10. Helpful (6)

    "Leaders eat first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time

    Pros

    - Great to get your feet wet
    - Great if you have no ambition or goals
    - Great if you love job uncertainty
    - Great if you love playing politics
    - Great if you still believe in life-long employment

    Cons

    - Culture of fear and favoritism
    - Too much planning, lack of flexibility
    - Cliques, always the same people having fun


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