LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated Oct 3, 2019

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2.9
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
63%
Approve of CEO
LoyaltyOne CEO Bryan A. Pearson
Bryan A. Pearson
133 Ratings
Pros
Cons
  • "The air miles marketing department is considerably the worst of them all(in 14 reviews)

  • "Anyone who knows or follows LoyaltyOne has likely noticed some very drastic changes happening within the company(in 11 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Great company with awesome culture - opportunity for growth for people with same 'work hard, play hard' mentality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    CEO (accessible and sets tone for positive culture) Culture / events New headquarters (modern building, flexible seating, patios, berkeley kitchen etc.) Interesting work with opportunity to stretch Global teams ( NA/Europe)

    Cons

    Some extended hours during peak times Onus is on you to lead your career development (with support/tools)

    LoyaltyOne2019-06-19
  2. "Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Training Manager in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than 8 years

    Pros

    Good culture, leadership and employee focused.

    Cons

    Large company with a lot of competition for advancement.

    LoyaltyOne2019-10-03
  3. Helpful (10)

    "Chaos..chaos..chaos.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time for more than 8 years

    Pros

    Beautiful facility Good vacation policy and work-life balance Subsidized cafeteria

    Cons

    Turbulent times - business is going through a major re-org. Parent company is looking to sell the company so the focus has shifted from building long-term value to short-term fixes. Definitely not a good time to join the company.

    LoyaltyOne2019-09-30
  4. Helpful (6)

    "Okay, but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Specialist in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    Friendly environment, great culture, free beverages and snacks, cool building and work spaces.

    Cons

    Low morale, SLT, ADs and Managers all need leadership training. They have no clue how to lead and inspire people. They are too concerned with titles than people.

    Advice to Management

    Learn how to lead people rather than being bossy.

    LoyaltyOne2019-09-27
  5. Helpful (5)

    "Great Company Going Through Drastic Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    LoyaltyOne was an amazing organization for the time I spent there. They truly value their employees and encourage personal development and growth constantly. There's tons of opportunities to network, connect with other teams, and learn from hands-on experience. The culture is great and the perks are amazing - hands down, best of any company I've ever worked for.

    Cons

    Anyone who knows or follows LoyaltyOne has likely noticed some very drastic changes happening within the company. First, with the departure of the incredible CEO, Bryan Pearson, and an onslaught of senior leadership departures and lay offs. The company and it's parent company are no doubt, trying to figure out the future of LoyaltyOne and it doesn't look great. As with some previous reviews, proceed with caution... when expressing interest here. Based on the current path the company is on, you may not be there for long.

    Show More

    Advice to Management

    All the best in steering this ship. It's heading for rocky waters, but I have faith it will break through to the other side.

    LoyaltyOne2019-09-25
  6. "Call Centre Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Department Supervisor in Mississauga, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time for more than a year

    Pros

    Great company culture and friendly atmosphere

    Cons

    Not many opportunities for career growth

    LoyaltyOne2019-10-03
  7. Helpful (7)

    "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Neutral Outlook

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    Great work/life balance, friendly people and wonderful office space.

    Cons

    Future of the company is rocky at best. Major shake-ups at the Executive level which can either be perceived as a company ready to change and evolve or a company that will slowly be sold off piece by piece.

    LoyaltyOne2019-09-19
  8. "Great Culture"

    StarStarStarStarStar
    Former Employee - Software Developer 

    I worked at LoyaltyOne full-time

    Pros

    Great Culture and collaboration is encouraged

    Cons

    Wish it paid more and a stronger engineering culture

    LoyaltyOne2019-09-09
  9. Helpful (13)

    "Disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    Hard to say, filling my five words min

    Cons

    Seriously the CEO is gone. Can’t say I approve of someone who no longer exists. The execs left behind running the place are the least inspiring leaders you could ever meet. Don’t work here. Avoid at all costs. Some of the best talent have left. And anyone good remaining is looking. If you want to sit in awkward town halls or be bullied on a daily basis by the leadership team, then by all means work here. So yes all... the reviews about mean girls is true, starts from the top especially in marketing. This place will be studied by many as a case study on how to drive a business to the ground. At least there’s that?

    Show More

    Advice to Management

    Get rid of your senior execs!

    LoyaltyOne2019-10-02
  10. Helpful (11)

    "What is going on over there?"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Director in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time for more than 5 years

    Pros

    Great, bright, committed people below executive level

    Cons

    Wildly out of touch Executive team

    LoyaltyOne2019-09-30
Found 238 reviews