LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated 17 July, 2017
151 reviews

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3.3
StarStarStarStarStar
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Approve of CEO
LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
85 Ratings

151 Employee Reviews

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Pros
Cons
  • AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind (in 10 reviews)

  • Large Employee turnover, Hard to maintain work-life balance sometimes (in 4 reviews)

More Pros and Cons

  1. "Generally good, lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    Changes mean lots of new opportunities in the technology space.
    Good work-life balance for the most part.
    Space at 438 University has served us well. Moving to a new space on King St. E. New office looks good. New location may be a positive or negative depending on commute.

    Cons

    Rapid pace of change can be disorienting.
    Move to a flatter structure means fewer upward opportunities.

    Advice to Management

    Walk the walk on "honest feedback". Communicate more.


  2. Helpful (2)

    "Reporting Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Services in Toronto, ON
    Current Employee - Reporting Services in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best place to work, everyone is friendly, helpful and focused. they believe in treating employees with respect and love to have fun.

    Cons

    No cons, love it here


  3. Helpful (2)

    "AIR MILES Reward Program, Coalition Marketing Co-op"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Co-Op in Toronto, ON
    Current Employee - Marketing Co-Op in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne (Less than a year)

    Pros

    The best thing I can highlight about this company would be the culture. LoyaltyOne places a strong emphasis on making all employees, including co-ops, enjoy and succeed during their time here. Things such as welcome parties, co-op events, lunch with the President, etc.
    The company also supports movement within the organization, as many people I have worked with were previous co-ops here or held positions in other parts of the organization.

    Cons

    Have yet to experience any cons!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Bilingual customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mississauga, ON
    Former Employee - Anonymous Employee in Mississauga, ON

    I worked at LoyaltyOne full-time (Less than a year)

    Pros

    game room, cafeteria with subsidize price for foods. Free fancy coffees.

    Cons

    very busy call center. poor management .


  6. "I discovered a time machine..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Toronto, ON
    Former Employee - Director in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time (More than a year)

    Pros

    benefits are ok and location at Dundas and University is good - but they are moving to cheaper accommodation in the gritty east end soon

    Cons

    read the review there's too many to list here

    Advice to Management

    remove the lifers and completely change every aspect of your loyalty program


  7. Helpful (2)

    "Amazing first impressions with the organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends

    Pros

    The Interviewing, Onboarding and Orientation into the business has been an incredible journey. Absolutely wonderful and welcoming experience.

    Cons

    No cons within the first few weeks


  8. Helpful (2)

    "Good place to work overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company values
    the people there are amazing, they say your colleagues can't be friends, but not true at L1. lots of people make friends at work
    SLT - senior leaders are tenured and know what they are doing

    Cons

    Over-worked
    Low salary
    no work life blance

    Advice to Management

    Make sure each level is doing their job , Ex. AD doing their AD work, manager doing manager work, lack of work life balance due to some people doing 2 people's job


  9. "Great Culture to Work In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    Energizing and engaging workplace! Lots of intelligent and open individuals work here in our company. We're lucky to be working somewhere that is so passionate and purpose driven with a fair reward system that measures based on impact. They offer great perks, salaries and benefits!

    Cons

    You gain a lot of weight working in the office from the awesome free food.

    Advice to Management

    Continue to let people explore in their careers and trust them. Continue to be transparent about everything that is going on.


  10. Helpful (1)

    "LoyaltyOne - Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate of TW in Toronto, ON
    Former Employee - Associate of TW in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I had the opportunity to work with like-minded career driven individuals and work on some exciting projects. I was challenged on a weekly bases and had the support of my managers to make important decisions without the feeling of being micro-managed. All-in-all it was a privilege to work with the LoyaltyOne TW(HR) family. Here are some highlights that I personally experienced:

    • Great programs to learn and develop your career
    • Highly collaborative culture
    • Opportunities to work outside of your box and take on projects in other areas of HR
    • Supportive and down to earth leaders

    Cons

    The work can get overwhelming at times and the leaders have to invest more time in understanding and fixing the dynamics in smaller teams.

    Advice to Management

    Keep up the great work and passion.

    AND

    Pay attention to the dynamics in smaller teams within the TW department. I have experienced some issues and confusion with an associate that was not my manager, but made decisions that the manager should have made. The atmosphere in my direct team felt competitive and too intense at times, this was very frustrating for me, especially with some comments that were made when I was clearly progressing and making a positive impact in the organization. Associates should not have the ability to delegate work and pick and choose who works on what when they are in the same role/level. This can cause multiple issues and can interfere with KPO’s.


  11. Helpful (1)

    "Great entry level company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    The company culture in some departments is casual and friendly. There are many resources available for employees such as tuition allowance to further develop your skills, gym/fitness fund, and other internal programs.
    The best part about this company is that there are amazing people who make coming to work everyday enjoyable! :)

    Cons

    At times it can seem like there is a lack of vision and the amount of process added to the corporate structure can make it difficult/slow to get work done. Too many meetings!

    Advice to Management

    Less talk, more do!
    Fail fast, succeed faster.


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