LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated 18 September, 2017
157 reviews

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3.5
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LoyaltyOne President and CEO Bryan A. Pearson
Bryan A. Pearson
90 Ratings

157 Employee Reviews

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Pros
Cons
  • AIR MILES brand is being revitalized but many people still have negative image of the brand in their mind (in 10 reviews)

  • Large Employee turnover, Hard to maintain work-life balance sometimes (in 4 reviews)

More Pros and Cons

  1. "Vacation sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LoyaltyOne part-time

    Pros

    Great work to life balance; benefits.

    Cons

    Tenured team leaders are amazing. Newer ones are not.

    Advice to Management

    Please take time to match leaders with teams.


  2. "Still hopeful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    modern work environment
    extended health benefits
    yearly bonus
    growth potential

    Cons

    political
    lack of focus on strategic objectives (unsuccessful initiatives)

    Advice to Management

    Number of strategic initiatives is overwhelming and leads to many false starts and overly long-running projects. This was once a great place to work and there are still fantastic people there but are getting turned off and leaving. Re-focus on what made you great in the first place (team wins and being a brand leader). Millennials being hired do not reflect your product, stop focusing on market trends and be more introspective about what makes you unique.


  3. Helpful (1)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Developer in Toronto, ON
    Current Employee - Java Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time (Less than a year)

    Pros

    Great environment to work at! People are nice.
    Company helps you with career growth.
    Open space work culture.
    Subsidized food
    beer taps!

    Cons

    nothing i can think of


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Got the right tech and talented people. Lacking career development path and good business model to pay people well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    - Culture is definitely one of the biggest thing anyone will remember about LoyaltyOne. It cultivates open and engaged culture between associates, a lot of team building activities and encourages associates to volunteer and give back to society. Team members are really close and can hold on and trust each other. (At least in BT)
    - In the new agile model, everybody is team member and requires to do everything (basically full stack developer) and can learn a lot.
    - Using new technologies like Python, AWS, Spark, Scala, building a lot of API and trying to stay competitive in the tech industry. Your resume will be beautiful after coming out of L1
    - You work with lots of smart young people, open to share knowledge
    - Trying to cultivate an open and honest culture (not sure if it's successful but at least trying)
    - Almost no OT

    Cons

    - Lacking career development path
    In the flatten BT structure, there is no title and no promotion. So it's really slow for people to develop within it (merit increase is 3%-5% at year end which is nothing as it hardly beats inflation rate). Higher management need to figure out a way to give people more motivation. You got the talented people and they are learning and contributing so much, you need to let them progress better than it is. Title does not matter but pay needs to reflect well of what people do. Sometimes you feel each person is doing 6 people's job(dev, qa, unix, dba, prod support, build & deploy) in a tradition IT world but they r not getting paid that well.

    - Pay is 20%-30% less than outside
    It's great for new graduate because they will be ok with low pay at the beginning and the strategy is to hire more new graduate/young people (60% of BT ,if not more, are in 20s). But if pay is not competitive with outside, Young smart people will leave in about 3 years.

    - Lacking good business model to generate more revenue
    Business needs to work hard to create new business model to generate better outcome for your customer which in return will generate more revenue to pay your talents inside. Otherwise it's not sustainable.

    Advice to Management

    Value should be customer first, employee second, shareholder last. Now clearly it's not in this order.


  6. Helpful (2)

    "Expedition Development Program"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne full-time (More than 3 years)

    Pros

    LoyaltyOne really stands behind investing in professional development. I was a recent graduate of the Expedition Program which comprised of roughly 30 other associates from across the organization. The focus of the program was centered on professional development and preparing associates for future leadership roles. One of the key aspects of the program was working on a cross functional team to solve a live business case related to our upcoming move to a new office. This was a great opportunity to network with my peers, senior leadership and gain an understanding of my readiness to take on a more senior role.

    Cons

    LoyaltyOne is a very meeting heavy organization.


  7. "Lots of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne full-time

    Pros

    Fast paced and innovative place to work.
    Excellent employee development programs

    Cons

    Heavy staff turnover
    Senior leaders out of touch


  8. Helpful (1)

    "Great for coop"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible working environment
    Friendly full-time employee who are willing to mentor you!
    Can work from home!

    Cons

    Old program stack.
    Slow release cycle!


  9. Helpful (1)

    "Generally good, lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time

    Pros

    Changes mean lots of new opportunities in the technology space.
    Good work-life balance for the most part.
    Space at 438 University has served us well. Moving to a new space on King St. E. New office looks good. New location may be a positive or negative depending on commute.

    Cons

    Rapid pace of change can be disorienting.
    Move to a flatter structure means fewer upward opportunities.

    Advice to Management

    Walk the walk on "honest feedback". Communicate more.


  10. Helpful (2)

    "Reporting Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Services in Toronto, ON
    Current Employee - Reporting Services in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best place to work, everyone is friendly, helpful and focused. they believe in treating employees with respect and love to have fun.

    Cons

    No cons, love it here


  11. Helpful (2)

    "AIR MILES Reward Program, Coalition Marketing Co-op"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Co-Op in Toronto, ON
    Current Employee - Marketing Co-Op in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne (Less than a year)

    Pros

    The best thing I can highlight about this company would be the culture. LoyaltyOne places a strong emphasis on making all employees, including co-ops, enjoy and succeed during their time here. Things such as welcome parties, co-op events, lunch with the President, etc.
    The company also supports movement within the organization, as many people I have worked with were previous co-ops here or held positions in other parts of the organization.

    Cons

    Have yet to experience any cons!!


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