LoyaltyOne Reviews | Glassdoor.ca

LoyaltyOne Reviews

Updated Dec 7, 2019

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2.8
38%
Recommend to a Friend
61%
Approve of CEO
LoyaltyOne CEO Bryan A. Pearson
Bryan A. Pearson
140 Ratings
Pros
  • "Good work life balance and most teams are flexible with remote work(in 42 reviews)

  • "Good culture, leadership and employee focused(in 19 reviews)

Cons
  • "The air miles marketing department is considerably the worst of them all(in 14 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 12 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Great company with awesome culture - opportunity for growth for people with same 'work hard, play hard' mentality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    CEO (accessible and sets tone for positive culture) Culture / events New headquarters (modern building, flexible seating, patios, berkeley kitchen etc.) Interesting work with opportunity to stretch Global teams ( NA/Europe)

    Cons

    Some extended hours during peak times Onus is on you to lead your career development (with support/tools)

    LoyaltyOne2019-06-19
  2. "Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Training Manager in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than 8 years

    Pros

    Good culture, leadership and employee focused.

    Cons

    Large company with a lot of competition for advancement.

    LoyaltyOne2019-10-03
  3. Helpful (2)

    "Experience is highly team dependent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time for less than a year

    Pros

    Most of the 1 star reviews seem extreme to me, your experience will really depend on the team you are working on. I expect that large wave of negative reviews comes from laid off employees after recent corporate restructuring. -Nice office environment with standing desks and dual monitors -Free snacks and other perks -Good work life balance and most teams are flexible with remote work -Corporate travel... discount -Earn 4 weeks vacation after 5 years tenure, fast for a private sector company

    Show More

    Cons

    -Incompetent managers on some teams -VPs sometimes unwilling to let go of long-tenured managers and shield them from criticism despite their lack of results -Business is still on the path to recovery after hit from the 2016 expiration scandal -Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne. Hence the recent restructuring and cost cutting

    LoyaltyOne2019-12-06
  4. Helpful (2)

    "Great perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time for more than 5 years

    Pros

    work-life balance, good perks and benefits

    Cons

    It has potential but the culture needs work

    Advice to Management

    Value all kinds of personalities. Not just the loudest and those willing to play the social game.

    LoyaltyOne2019-12-06
  5. Helpful (8)

    "Uncertainty after expiration miles disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Developer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time for more than 5 years

    Pros

    Some good people and fun people to work with, some training and fun travelling, if you have the right Manager

    Cons

    Managers are hired based on nepotism and how long they have been there, many roles there is a salary cap and nowhere to grow professionally within the organization. People are fired there, often. Nobody is safe, if even the CEO can get can get canned.

    Advice to Management

    Actually listen to the Plebians, don't just smile and pretend to, actually listen and not just pat yourselves on the back.

    LoyaltyOne2019-11-20
  6. Helpful (6)

    "very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Ambassador (Bilingual) in Mississauga, ON
    No opinion of CEO

    I have been working at LoyaltyOne full-time for more than a year

    Pros

    good atmosphère, team work, trainings every now and then.

    Cons

    very stressful work environment, high volume calls (10 seconds bestween calls), coaches are not so helpful. what they call a customer experience is a joke . no wonder why so many bilingual CS representatives quit fews months after they got hired.

    Advice to Management

    Spend a day (7 h) or 2 on taking non stop phone calls before making those evaluation sheets (the wheel !!)

    LoyaltyOne2019-11-07
  7. Helpful (6)

    "Good place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Services Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    Good place to learn Good exposure to loyalty marketing and partnering with big brands

    Cons

    Antiquated business model Difficulty creating & rolling out new loyalty capabilities Senior leadership needs fresh blood & perspective Nepotism

    LoyaltyOne2019-11-21
  8. Helpful (6)

    "A Good Run While It Lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Director in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LoyaltyOne full-time for more than 5 years

    Pros

    A lot of Charity and Community work for good causes State of the art office facilities, big screen TVs in meeting rooms, free wifi for personal e-devices, game rooms, free snacks and drinks Globalized - more than 20 offices around the world and work with top fortune companies and leading brands Young and diverse Subsidized Cafeteria Perks such as AIR MILES, stock purchase plan, RRSP Won numerous... awards: LEED Platinum Certified for Commercial Interiors Best Employers 2010-2018, 2019 Most Admired Culture 2010-2019 Top Employer Young People 2012-2019 Greenest Employer 2010-2019 Great Place to Work Awards: - In Canada 2014-2019 - For Women 2016-2018 - For Millennials 2018 - For Giving Back 2019 - For Mental Wellness 2018-2019 Canadian HR Awards: - Talent Strategy 2017 - Venngo Award of Excellence for Financial, Physical & Mental Wellness 2016 ATD Best Award 2018 ARIDO Interior Designer Award 2018 Elevate Most Innovative Workplace 2019 Contact Center Employers of Choice - Gold Certification 7 years in a row (2010-2016) Most Influential Brand 2012, 2013, 2014

    Show More

    Cons

    Hey days long gone and here comes the pain. Struggling to meet financial top and bottom lines. Board of directors of the parent company is keeping a close eye on everything and everyone in the company. A lot of great folks have left the company and those who are still here are either unhappy or looking.

    Advice to Management

    Stop pretend that everything is going well when it's not. Be honest and open about the current state we are in. Let's be more transparent on both short and long term outlooks of the company.

    LoyaltyOne2019-11-01
  9. "Culture has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Toronto, ON
    Neutral Outlook
    No opinion of CEO

    I worked at LoyaltyOne full-time for more than 10 years

    Pros

    Strong caring culture, smart people

    Cons

    Resistant to ideas that are different from their own, which inhibits innovation and slows growth

    Advice to Management

    Look up and out, so you’re innovating for tomorrow

    LoyaltyOne2019-11-06
  10. Helpful (4)

    "Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Coordinator in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time for more than 8 years

    Pros

    Good work life balance. Good benefits, and pay

    Cons

    The hierarchy is structured so that senior management can be abusive, make innapropriate comments. People are pitted against one another and it creates stress

    LoyaltyOne2019-12-07
Found 253 reviews