Enterprise Reviews | Glassdoor.ca

Enterprise Reviews

Updated 23 March, 2017
199 reviews

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Canada - All Cities Full-time Part-time

3.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
53 Ratings

199 Employee Reviews

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Pros
  • Great training program, supportive upper management, All of management started at the bottom (in 366 reviews)

  • I discovered a lot about the customer service field and how to conduct business (in 538 reviews)

Cons
More Pros and Cons

  1. "Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Agent in Toronto, ON
    Current Employee - Service Agent in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Enterprise part-time (More than a year)

    Pros

    - Depending on location, lots of slow days where you sit and get paid
    - Depending on manager, can be a fun experience
    - Drive around brand new cars
    - Sometimes head to various branches to swap cars

    Cons

    - When it gets busy, you're pressured to clean as quick as possible
    - Many branch managers tend to provide you with dirty and damaged cars
    - Customers can be brutal if they don't get what they want
    - Moving up is very hard unless your area manager will help you out.

    Advice to Management

    If you want to retain and make service agent's happy, realize that pressuring them to continuously clean cars while being understaffed is not the way to go. Also give out rewards such as gifts during x-mas time or when it's a hot day provide them with a beverage and once in a while, buy them lunch or something so that they know you recognize their skill. REMEMBER, if the service agents aren't happy, your customers will probably feel the same.


  2. "Branch Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise full-time

    Pros

    Great culture, energy, opportunity for advancement

    Cons

    Long hours, archaic systems, senior management very resistant to change or innovation

    Advice to Management

    Learn to adapt to changing times


  3. "Built my own career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Current Employee - Anonymous Employee in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 10 years)

    Pros

    I've been with Enterprise for over 10 years and have been promoted multiple times based on my hard work. I get rewarded in unique ways and my friends often comment on how fun the events and rewards are - the mission of Enterprise is to take care of our customers and employees and I see that in action every day!

    Cons

    Some are turned off by the hard work - I enjoy the challenge and have learned a lot about time management and prioritizing.


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  5. "Great Flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They have great flexibility whenever I need. Management is good. Pay rate is not great but good environment to work in.

    Cons

    Lack of management in the location.


  6. "Service Agent Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Agent Team Leader in Winnipeg, MB
    Current Employee - Service Agent Team Leader in Winnipeg, MB
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Enterprise part-time (Less than a year)

    Pros

    Good as a survival job and for extra money. You can try to get a good shift to fit with another job. Getting a position in sales you have great chance to grow.

    Cons

    Hard work in a car wash bay. You get wet all the time, have to clean cars and deal with a variety of situations.


  7. "You'll die working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    Pros

    - Great place to start out of college
    - usually young and fun employees

    Cons

    - Hours are insane
    - Are not paid anything near what you should or need to be to live in downtown Toronto
    - Regularly don't get a lunch or a break on your 12 hour shift, and its expected that you don't complain or ask for a break because that means you're not "bought-in" to the company... Capitalism has got the best of this corporate structure
    - The first year of full-time work you get 7 days of holidays which is illegal but whatever
    - Once you get holidays in theory, dont expect to actually be able to use them, because they can't hire and retain enough people for you to miss a single day of work ever
    - You'll work a lot of weekends too!

    Advice to Management

    There's no point... this company has been running like this for decades and does not look like it will change anytime soon


  8. "Great job to start a career in management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Manager in Edmonton, AB
    Current Employee - Station Manager in Edmonton, AB
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    Promotion based on performance and good paying. Great if you want to learn income statements, marketing, and sales. Good training. Great company structure.

    Cons

    Very political. Over working causing a lot of burnout. Long hours cause no work life balance. It is not easy


  9. "Fun Crowd...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Agent in Sherwood Park, AB
    Former Employee - Service Agent in Sherwood Park, AB
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Enterprise part-time (More than 3 years)

    Pros

    Free coffee, most coworkers were pleasant to work with. Had competitions with other branches and among our own team. Christmas parties each year are huge and great to see familiar faces. Monthly parties with free drinks and appetizers was fun too!

    Cons

    Treated like a number not an employee at times. Higher management seemed to forget the back end staff and our branch was very divided (support staff and front end). Drivers and car preps got left out of all competitions and incentives. Out of the 4 years with the company, I had one manager who involved car preps in a competition.

    Advice to Management

    Your branch will only be as good as you work for it to be. As a leader, managers need to be open minded, observant and supportive.


  10. "not bad - intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    liked working there, environment was cool, learned a lot

    Cons

    long days, low pay, learning curve


  11. "Management Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee
    Current Employee - Management Trainee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Enterprise part-time

    Pros

    Great people, quick promotions. No barriers between management and non-management, everyone gets along great. Almost everyone I've met was hard-working and great in teams.

    Cons

    Work-life balance leaves lots to be desired. Over time every day is required and usually need to work Saturdays..

    Advice to Management

    Keep hiring the right people and you will do great. You're doing great hiring hard-working and confident people at the moment.



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