Pros
It is a great place for young kids to get their start in the wireless industry, as once you leave this company, you will have the knowledge of at least three carriers and a TV service. The products offered are slim, but competitive so we had what we needed to sell. Benefits start for employees at 30 hours (32 in some states), and Wireless Sales experts have decent bonus structures. Paid time off is granted at the beginning of every year for full time employees. Sales skills learned can cross over to less consumer oriented sales. If you have a good District Manager, you can develop a great work relationship that can help you move up. Company supports their employees in doing the right thing, as does Costco. This is a fairly good working relationship. Great springboard to bigger and better things. Met a lot of great people. Relaxed environment (depending on who you work for) Costco built in market/traffic makes things easier. Costco has built much of the rapport with the customers already, and you are assumed to be a part of that rapport.
Cons
For Kiosk Managers, work balance is ever increasing with no increase in pay aside from yearly performance based increases which max out at $0.29/year. Company still pays Full and Part time employees slave wages to compete in a highly saturated market. Pay does not increase whatsoever for long term employees who show loyalty and/or great results. Depending on District, the culture cultivated can be rather complacent. People tend to stay here as a short term investment, or languish in complacency for years. District managers are responsible for distributing budgets, and budgets can be based on favortism rather than results. As stated above, if your DM does not like you, you may get a disproportionate amount of the Districts budget which is inequivalent to the trends and capacity of your store. Company does not always understand that retail cycles ebb and flow not just seasonally, but also perenially. Just because last year was great, does not mean every year after that MUST be. Does not factor into budgets anything but past results and rolling average. Door counts are seen as tertiary concerns, and stores with low door counts often get disproportionately high budgets because of short term success. Turnover is far too high, even for the retail world. Company has posted 75% turnover rates in the past.